Multiple Positions Available

The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our One Stop Counselor position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The target starting salary for this position is $45,000, depending on experience and qualifications.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to quality service in order to provide an exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention, and graduation. The position is cross trained to provide front-line support to students (prospective, current, former, alumni), parents/families, and other campus community members in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar. The position will be able to answer questions of significant breadth and depth related to the offices as well as facilitate transactions. This position is the first level of student contact where personal interaction and problem solution begins, providing general information and inquiries, acting as a triage for complex enrollment issues, solving end to end issues, and elevation complex issues to the appropriate specialists in the office that support One Stop.

Required Education and Experience:

High School diploma and 5 years of customer service experience, or

Associate degree and 3 years of customer service experience, or

Bachelor's degree and 1 year of customer service experience.

Preferred Education and Experience:

Bachelor's degree and 1 year of customer service experience.

• Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts.

Required Knowledge, Skills, and Abilities:

• Exceptional customer service skills and knowledge of basic service etiquette

• Exceptional oral and written communication skills; public speaking skills

• Ability to write clearly, concisely, and correctly

• Ability to engage and interact effectively with people of all ages and diverse backgrounds

• Ability to work as a team member

• Ability to analyze and interpret data and make independent decisions; responsible for decisions

• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required

• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment

• Highly motivated, focused, and results-oriented

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education, enrollment services, and student development

• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

• Flexible work arrangements, offering a hybrid schedule to most team members

• Education benefits for employees and their dependents at UT System campuses

• Retirement and deferred compensation plans, including 401(k), 403(b), etc.

• Comprehensive medical, dental, and vision insurance plans

• Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values . We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville is the state of Tennessee’s flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers, serving our state and nation is key to our mission. UT enrolls over 35,000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellor’s Cabinet and their Principles for Engagement , the University of Tennessee, Knoxville, builds and supports an inclusive community that provides opportunities to lead, serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community: Nestled in the foothills of the Great Smoky Mountains, Knoxville has a metropolitan statistical area population of more than 850,000 people. We enjoy a dynamic culture that includes numerous theaters and museums, a vibrant and diverse music scene including a symphony orchestra and an opera company, world-class restaurants, numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River, the Knoxville area boasts wonderful year-round water activities, including boating, fishing, and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains, and a day’s drive to Memphis, Chicago and Washington D.C.

For full consideration, applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!