POSITION OVERVIEW

Bethesda is seeking a compassionate, organized, and dependable Intake

Coordinator / Peer Support Specialist to serve as the first point of contact

for our clients. This dual-role position is essential to welcoming new patients,

supporting the intake process, managing front desk operations, and providing

day-to-day support to individuals in recovery from opioid use disorder. The

ideal candidate will bring empathy, professionalism, and a commitment to

supporting recovery in a respectful, trauma-informed environment.

WHY WORK AT BETHESDA?

Bethesda is committed to restoring lives through compassionate, evidence-based

opioid treatment. We believe in meeting every person where they are, and walking

with them toward wellness. Our team fosters a culture of dignity, safety, and support

—for both our clients and our staff. If you’re passionate about making a difference in

the recovery community, we’d love to have you on our team.

KEY RESPONSIBILITIES

Clinical Services:

Greet and assist clients, visitors, and staff in a friendly, respectful manner.

Answer incoming calls, respond to messages, and manage front desk communications.

Schedule and confirm appointments for new and returning patients.

Coordinate and complete new patient intake paperwork and onboarding procedures.

Collect, verify, and input patient data accurately into the electronic health record (EHR)

system.

Verify insurance eligibility and collect required documentation for billing purposes.

Uphold strict patient confidentiality in accordance with HIPAA and 42 CFR Part 2

regulations.

Patient Support Duties:

Provide support to patients during their treatment journey, including answering

questions and helping them navigate services.

Offer emotional support and assist with de-escalation when needed.

Help facilitate smooth patient flow during dosing and counseling hours.

Work closely with clinical staff to identify patient needs and support care coordination.

Refer patients to case management, peer support, or additional resources as

appropriate.

Foster a safe, stigma-free environment that promotes healing and recovery.

QUALIFICATIONS

Be certified as a Peer Support Specialist (PSS) through the Alaska Commission for

Behavioral Health Certification (ACBHC)

Prior experience in a healthcare, behavioral health, or substance use treatment setting is

strongly preferred.

Knowledge of opioid treatment and recovery principles is a plus.

Strong communication and interpersonal skills.

Comfortable working with diverse populations in a fast-paced, client-focused

environment.

Proficiency with Microsoft Office and EHR software; experience with Methasoft, SMART,

or similar systems is a bonus.

Ability to stay calm and professional in emotionally charged or crisis situations.

Must pass a background check and meet state and federal requirements for OTP staff.