At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description:

The RN, Complex Care Manager leads complex care management, delivers nursing interventions, and collaborates with interdisciplinary teams to ensure care continuity for complex patients. This role focuses on patient/family relationships, high-quality patient-centered care, preventing avoidable admissions, and efficient resource utilization. It is a primarily field-based, in-person/on-site role reporting to the Sr. Mgr, Nursing Strategy.

Core Responsibilities:

• Manage an assigned caseload of complex patients towards their optimal overall health and well-being, with a focus on management of chronic conditions, addressing social needs, and driving coordination of care.

• Develop and maintain a person-centered, individualized care plan all patients in assigned caseload, involving the patient’s PCP, family/caregiver, Social Worker, Behavioral Health Specialists, and other care team members, as needed to evaluate the individual's needs, goals, and plan of action

• Act as a central point of contact for patient in care coordinate, facilitate communication and collaboration between the PCP and care team

• Deliver nursing interventions for chronic condition management and transitions of care.

• Complete all activities and interventions outlined in the members care plan and ongoing monitoring of cases to ensure routine follow up and progression in their care plan goals; conduct timely, specific, and comprehensive programmatic assessments

• Educate patients and families, empowering them in their care, and advocating for their needs.

• Attend and participate in in-person interdisciplinary care team meetings to ensure effective care coordination and management

• Conduct home visits; identify and facilitate referrals to community resources, monitoring resource utilization.

• Document visits in electronic health record according to internal standards

• Other duties as assigned.

What are we looking for?

• Bachelor degree in nursing required; advanced degree preferred.

• Current RN license in assigned state.

• Ability to communicate effectively in Spanish preferred.

• US Work Authorization.

• Minimum of 6-8 years nursing experience.

• CM certification required OR 2-3 years of care / case management experience

• Demonstrated skill in problem solving, critical thinking, conflict resolution, and exceptional communication skills.

• A flexible and positive attitude, and a strong desire to change the traditional primary care paradigm.

• High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to problem resolution.

• Access to reliable transportation and ability to travel throughout the communities OSH serves

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 200+ locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,575.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.