About Job

The Client Care Coordinator - Social Worker supervisor is responsible for enhancing the delivery and coordination of mental health and related services to families with children in shelter. They will promote and model best practices for shelter social services provider staff. Improve linkages to mental health and community-based services. Increase ability of shelter social services staff to address mental health issues in a culturally and linguistically competent manner that incorporates strength based, family driven and youth/child guided care. Strengthen overall permanency outcomes for families with children in shelter. The salary range is $75k to 95K/Year

KEY ESSENTIAL FUNCTIONS:

Assist the Program Director with the administration of the program
Effectively manage the entire building in the absence of the Program Director
Oversee the day-to-day operations of the Social Service program
Facilitate interdepartmental communication and conduct social service staff meetings
Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients
Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
Monitor and track clients housing placements, medical compliance, and Individual Service Plans
Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e., address and investigate client complaints)
Ensure high quality service delivery, including attending weekly social service meetings, internal and external case conferences, client referral and follow up, scheduled supervision and client meetings as needed.
Provide supervision or treatment of all cases requiring clinical involvement by managed care or other referrals agencies.
Develop and maintain referral linkages with outside agencies and organizations to meet the needs of program clients.
Consult with social services team on clients with special needs
Escort clients in crisis for emergency intervention.
Maintain familiarity with both professional and self-help systems in the community to assist the client in those services when necessary
Provide clinical supervision to those staff under their assignment
Complete, review, and ensure timely submission of all internal and external reports.
Complete mental status examinations inclusive of taking comprehensive history inclusive of active or past substance use, history of violence (as perpetrator or victim), medical history, and relevant social history.
Develop assessment-based treatment plans (integrated plan of prioritized interventions) based on the diagnosis and psychosocial assessment of the client, to address mental, emotional, behavioral, developmental, and addictive disorders, impairments and disabilities, reactions to illnesses, injuries, disabilities and impairments, and social problems for clients in crisis and unable to access care.
Provide crisis-oriented psychotherapy and limited psychotherapy and psychotherapeutic treatment for those clients in crisis
Maintain up to date case notes for clients on caseload; if applicable.
Conduct client assessments/screens during Admission/Orientation Phase and at other appropriate times.
Ensure documented follow up of all crisis and emergency referrals.
Provide supervision and oversight of Client Care Coordinator staff (licensed Social Workers);
Guide Client Care Coordinator staff development, implementation, and achievement of program goals;
Review and track service delivery (assessments, service referrals, workshop attendance, etc.…)
Serve as an advocate for those clients or groups of clients whose needs are not being met by available programs or by a specific agency.
Assisting Client Care Coordinator staff to develop intervention plans
Facilitates training and conducting workshops for Client Care Coordinator staff and shelter social services staff
Facilitates feedback sessions with clients and the community and linking clients to available resources
Handle administrative, operational, programmatic, and related issues the affect Client Care Coordinators
Liaise with DHS staff, and other governmental agencies and community-based organizations to ensure resources are being made available to clients;
Provides professional development trainings for Client Care Coordinator staff to enhance skill sets as it relates to appropriately assessing the needs of Families with Children other shelter social service staff;
Provides oversight and planning for quarterly family meeting (with family and shelter staff) to discuss planning efforts and progress

REQUIREMENTS:

Master of Social Work from an accredited institution of social work;
Licensure (LCSW) at time of hire required.
vaccination against covid-19 Preferred
Minimum two years supervisory experience and strong clinical and group-work skills
Knowledge of child and adolescent development; emotional/behavioral health; mental health; parent child relationships; family dynamics; and diagnostic classification;
Strong expertise in strength based, solution-focused, and family centered practice;
Knowledge of guidelines, policies and regulations related to child welfare, safety, permanency and wellbeing;
Knowledge and experience working with diverse cultures and ethnicities
Knowledge and experience with group-work;
Exceptional written and oral skills;
Prior experience training staff and the ability to work in a fast-paced environment.
Bilingual Spanish preferred.

*Acacia Network is an equal opportunity employer*