About Job

Are you E.P.I.C?!

At Health System Services, we live by our core values: Empathy, Passion, Integrity, and Commitment—and we want YOU to join our dynamic team! We’re hiring Care Coordinators for three unique departments:

Facilities – If you like ensuring patients are comfortable and supported in skilled nursing facilities, this is for you.
Retail – If you love helping customers face-to-face, ensuring proper product fits combined with administrative work, you’ll thrive here.
CPAP Services – If you’re passionate about helping clients achieve their best sleep, we need you!
Outpatient Services – If you're someone who enjoys supporting patients after hospital or facility discharges, you might be a perfect fit.

Each position plays a vital role in delivering top-notch care and customer service!

What You’ll Do

Provide Excellent Service: Offer exceptional customer care via phone, email, or in-person interactions, addressing inquiries on durable medical equipment and supplies.
Educate Clients: Guide individuals on product usage, insurance coverage, and best practices—whether in facilities, a retail storefront, or for CPAP needs.
Coordinate and Collaborate: Work with internal teams, healthcare professionals, and insurance providers to ensure timely, compliant, and efficient service.
Manage Documentation: Use electronic medical record systems and follow company policies/protocols to maintain accurate, up-to-date records.
Ensure Compliance: Adhere to healthcare regulations, maintain product knowledge, and stay informed about new offerings in each department.

What You Bring

Communication & Empathy: Strong interpersonal skills to connect with clients, answer questions, and resolve concerns effectively.
Team-Oriented Mindset: Willingness to collaborate across departments and support shared goals.
Adaptability & Drive: Eagerness to learn, grow, and navigate diverse tasks—from assisting walk-in customers to verifying insurance details.
Attention to Detail: Comfort with documentation, data entry, and managing multiple priorities in fast-paced environments.
Minimum Education: High School Diploma or GED required. (Associate or Bachelor’s degree preferred)

What You Get - Benefits That Go Beyond the Basics

Comprehensive Health Coverage
- Medical, Dental, and Vision insurance to keep you and your family well.
Future-Ready Retirement Plan
- 401K with 3% company contribution after one year and 1,000 hours worked
Time to Recharge
- Generous PTO, Vacation and 9 Paid Holidays
Extra Support When You Need It
- Short Term Disability (optional) and Company-Paid Long-Term Disability
- Free Confidential Employee Assistance Program
Education That Pays Off
- Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
Be Part of Something Bigger
- Join an organization that values giving back through community programs