About Job

In-Home Senior Care is seeking a mature, driven, very positive and reliable scheduler with excellent organization and communication skills. Our ideal candidate is friendly, loyal, trust worthy, has a pleasant demeanor and a neat and professional appearance. The right person will be independent, bright, team player, willing to learn and looking for a long term position! Hard worker with the ability to multitask is a MUST! GREAT phone and interpersonal skills are required! Excellent working knowledge of all MS Office applications.

Responsibilities

Schedule appropriate staff based on competency and availability to provide quality care to clients
Function as facilitator among clients, families, clinical staff, case managers and insurance companies
Informs patient and/or significant in delay or reschedule of service times when required
Receives and communicates customer/patient complaints to supervisors, as necessary
Communicates recruiting needs to administrator/recruiter and participates in recruitment, hiring and orientation activities
Coaches and counsels para-professional staff
Ensures para-professional compliance with agency policies
Creates and maintains all new patient files
Maintains and updates scheduling lists
Answers telephone and respond to inquiries by directing calls to appropriate staff

QUALIFICATIONS:

High School Diploma or GED
Some College or business education preferred.
Minimum of two years of office experience work in a health care setting.
Bilingual preferred
Ability to communicate effectively with clients, families, caregivers and administrative staff.
Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress.
Good telephone, communication and interpersonal skills.
Organizational skills and ability to maintain accurate schedules, notes and records.
Proficient in the use of computers and software programs
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ideal candidate will have experience as a Care Coordinator for a NY State Licensed Agency
Participates in agency On-Call as needed
Participates in annual administrative areas of performance evaluation for the HHA/PCA
Participates in verification of time slips for payroll and program purposes weekly
Other administrative assignments as directed to facilitate daily operations