Overview
The Customer Care Coordinator plays a vital role in ensuring a seamless experience for new and existing clients. This position is responsible for receiving counseling inquiries by phone and email, helping people select the best counselor for their needs, on-boarding new clients via email and EMR access, scheduling appointments, maintaining weekly and b-monthly schedules for multiple counselors, professional and personable communication with clients and counselors both in person and by phone and email, and providing general administrative support to enhance the overall efficiency of practice. The ideal candidate will possess strong communication skills and a background in administrative and scheduling responsibilities.

Duties

• Serve as the first point of contact for clients, addressing inquiries and providing information regarding services offered.
• Schedule and confirm client appointments while managing the calendar for counselors.
• Maintain accurate client information and ensure compliance with privacy regulations.
• Assist with billing inquiries to facilitate smooth transactions.
• Collaborate with counselors and other staff to ensure timely communication regarding client needs and follow-up care.
• Manage incoming calls, emails, and messages with professionalism and efficiency.
• Support the team with various tasks as needed to enhance office operations.

Skills

• Proven experience in an office setting is highly desirable, with familiarity in handling multiple schedules.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Excellent verbal and written communication skills to interact positively with clients and staff alike.
• Experience in mental health office administration is a plus, contributing to a well-rounded understanding of client care processes.
• Proficiency in using office software and electronic medical record (EMR) systems to manage client information efficiently. Join our team as a Client Care Coordinator where your skills will contribute significantly to delivering exceptional client care!

This position is for Wednesdays through Fridays. In-office hours are Wednesdays 10:30 am - 7:30 pm, and Thursdays 7:30 am - 4:30 pm. Friday hours are worked remotely. You will be required to check voicemail and email throughout the day, and to respond to any messages with the appropriate follow up. Friday hours do not usually exceed 2 hours total throughout the day.

Please do not inquire about this role if you are unable to work the in-person hours posted. Thank you.

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 18 – 21 per week

Benefits:

• Paid time off

Experience:

• Administrative Assistant: 1 year (Preferred)

Ability to Commute:

• Winter Park, FL 32789 (Required)

Work Location: In person