Summary

A Health Care Coordinator (HCC) helps CHA members and their families achieve recovery by assessing needs, identifying service opportunities, and encouraging goal setting. Key responsibilities include intensive case management, coordinating integrated care services, and providing direct support in areas such as employment, health promotion, motivational interviewing, skills training, and group facilitation. HCCs deliver care as directed by the Clinical Director/Supervisor, respecting member rights and cultural differences while promoting dignity, independence, and choice. They create and refine treatment plans based on ongoing assessments and facilitate services like daily living support, psychosocial rehabilitation, and community integration. Additionally, HCCs provide positive reinforcement, skills training in communication and relationship-building, and monitor members for safety, preventing crises and relapses. They engage with members during community and home visits to foster recovery and self-sufficiency.

Primary Responsibilities:

• Provide timely outpatient support services per Individual Service Plans as directed, supervised, or guided by their Program Manager or Clinical Supervisor, which may include but not limited to case management, supportive counseling, skills training, crisis intervention and service coordination, and document these services using DAP format in the electronic health record.
• Complete Core Behavioral Health Assessments and updates, documenting needs in compliance with agency standards.
• Develop and regularly update individualized treatment plans based on assessed needs and member progress.
• Meet key performance indicators and production standards for the caseload.
• Coordinate discharge planning for members which may include but not limited to coordinating safe transportation for members to necessary appointments through AHCCCS, company (CHA) vehicle, or own vehicle.
• Refer members to appropriate care levels, monitor services per DBHS/RBHA criteria, and document treatment outcomes within an Adult Recovery Team Meeting/ Child and Family Team Meeting setting.
• Assist members with scheduling, attending, and following up on physical health care services and screenings.

Minimum Qualifications:

• Bachelor’s degree in behavioral health or related field.
• (3) years’ experience in a behavioral health setting
• Certification as a Certified Assessor
• Must be able to pass a background check.
• Must be able to obtain a Fingerprint Clearance Card.
• Must have an Arizona driver’s license.

Preferred Qualifications

• Master’s degree or higher in Social Work, Psychology, Counseling, or a related field.
• Certification as a Certified Assessor
• (2) years’ experience in a behavioral health setting.
• Must be able to pass a background check.
• Must be able to obtain a Fingerprint Clearance Card.
• Must have an Arizona driver’s license.

Requires working knowledge of:

• Symptoms and behaviors of major mental illnesses.
• Basic social rehabilitation, socialization and practical life management skills.
• Psychosocial aspects and characteristics of emotional disturbances and mental illness.
• Principles and methods of interviewing, counseling, crisis intervention and assessing psychosocial behaviors.
• Human behavior and development.
• Problems, attitudes, and needs of the emotionally or socially disturbed. Community resources to address social determinants of health.
• Pharmacology of medications and psychotropic drugs.
• Laws and regulations as they pertain to members' rights

Job Type: Full-time

Work Location: In person