Americare Behavioral Health - IHT Intake Coordinator Position

Job Summary:

The In-Home Therapy (IHT) Intake Coordinator serves as the first point of contact for families, referral sources, and providers seeking IHT services. This role ensures a smooth intake process by managing referrals, gathering clinical and demographic information, coordinating with clinicians, and supporting timely assignment of families to appropriate providers. The Intake Coordinator plays a key role in ensuring that services begin promptly, efficiently, and in accordance with program guidelines and state regulations.

Key Responsibilities:

• Receive and process referrals for In-Home Therapy services from external providers, families, and agencies.
• Conduct intake screenings, including gathering client history, insurance/eligibility verification, and presenting concerns.
• Coordinate with Clinical Supervisors to match families with appropriate IHT Clinicians and Therapeutic Training & Support (TT&S) staff.
• Serve as a liaison between referral sources, families, and internal staff to ensure smooth communication and timely service initiation.
• Maintain accurate records of referrals, intake documentation, and service authorizations in compliance with agency and state standards.
• Provide families with orientation to services, answer initial questions, and support engagement at the start of treatment.
• Track caseload openings and manage clinician capacity to ensure timely assignment of new clients.
• Participate in team meetings and collaborate with program leadership to improve the intake and referral process.
• Uphold principles of cultural competence, trauma-informed care, and family-centered practices throughout the intake process.

Requirements

Required:

• High school or Bachelor’s degree.
• Prior experience in behavioral health, care coordination, or intake/administrative roles.
• Strong organizational and communication skills.
• Proficiency with electronic health records (EHR) and Microsoft Office Suite.

Preferred:

• Experience with community-based behavioral health services (e.g., IHT, CBHI, Wraparound).
• Knowledge of insurance authorization processes (MassHealth, commercial plans, etc.).
• Bilingual

Key Competencies:

• Excellent interpersonal and problem-solving skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong attention to detail and accuracy in documentation.
• Cultural sensitivity and ability to engage families from diverse backgrounds.
• Team-oriented with a collaborative approach to service delivery.

Location: Lawrence, MA 01840

Americare Behavioral Health provides exceptional community-based healthcare services in a friendly and welcoming environment in Lawrence, MA.
At Americare Behavioral Health, we are committed to providing exceptional counselling and adult foster care services in the state of Massachusetts. Our mission is to offer compassionate care that respects the dignity and independence of our clients. We understand that each individual has unique needs and we tailor our services to meet these needs. Our team of dedicated professionals works tirelessly to ensure that our clients receive the best care possible. We are proud to be a trusted provider of adult foster care services.
Our commitment to quality care is reflected in our accreditation by the Department of Public Health and the Accreditation of Rehabilitation Facilities (CARF). We offer a range of services including cognitive behavioral therapy and have a team of licensed mental health counselors, clinical social workers, psychiatric mental health nurse practitioners, certified nursing assistants, home health aids, personal care assistants, and psychiatrists available to support our clients.

Pay: $18.00 - $21.00 / hour

Benefits:

• Paid time off

Job Type: fulltime

Schedule:

• 8 hour shift

Education: High school degree

Work location: On-site