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ENHANCED CARE MANAGEMENT PROGRAM MANAGER (LCSW OR RN LICENSE REQUIRED)

Join to apply for the ENHANCED CARE MANAGEMENT PROGRAM MANAGER (LCSW OR RN LICENSE REQUIRED) role at Community Bridges

ENHANCED CARE MANAGEMENT PROGRAM MANAGER (LCSW OR RN LICENSE REQUIRED)

3 weeks ago Be among the first 25 applicants

Join to apply for the ENHANCED CARE MANAGEMENT PROGRAM MANAGER (LCSW OR RN LICENSE REQUIRED) role at Community Bridges

Community Bridges envisions a thriving community where every person has the opportunity to unleash their full potential. Our family of ten programs delivers essential services, provides equitable access to resources, and advocates for health and dignity across every stage of life.

Position Description

Under the direction of the Program Director, and working as part of an interdisciplinary team, the Enhanced Care Management (ECM) Program Manager is responsible for day-to-day operations of the Community Bridges ECM program. The ECM program is a community-based care coordination program addressing service gaps related to poor health outcomes for Medi-Cal recipients. In addition to providing some direct care management, the ECM program manager will participate in development, implementation, and quality improvement for the program; will train, supervise, coordinate, and motivate the direct care staff; and perform related work as required.

Duties And Responsibilities

Program Leadership and Development:

Leads planning and implementation of Enhanced Care Management and Community Supports
Monitors and evaluates effectiveness and efficiency of service delivery system, organizational structure, staffing levels, and other internal operations including identifying and recommending alternative approaches or improvements; implements revisions, adjustments, and changes
Organizes and leads internal ECM/CS meetings and trainings and participates in interdisciplinary team meetings
Supports program reporting needs
Contributes to grant reporting and invoicing
Ensures proper use and training of CCAH approved software and billing systems
Coordinates the development of relationships with other service providers and other community resources
Maintains an awareness of state-level changes to the CalAIM/ECM/CS program and implements changes as needed

Direct Care Management

As needed and depending on staffing, conducts outreach to potential ECM recipients, screening, conducting intakes and enrolling new participants, as well as providing care management as planned
Maintains care management records, including assessments, home visits, person-centered care plans, periodic reassessments, and progress notes

Personnel Management And Coordination

Provides individual and team supervision, support and performance evaluations for assigned staff
Coordinates and supports the work of ECM staff across Community Bridges programs, ensuring consistent service delivery, procedures, and training

Professional Conduct

Maintains confidentiality and treats participants and staff with dignity and respect at all times
Communicates effectively and respectfully with people from diverse racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge and sensitivity to their needs. Understands and provides service from a person-centered perspective

Job descriptions are intended to be illustrative only; they are not designed to be restrictive or to define each and every assigned duty and responsibility. In an organization of this nature, each employee is expected to perform such duties as necessary to fulfill the stated goals of the agency.

We screen all applicants, require background checks on final candidates consistent with funding regulation requirements and are a Drug-Free Work Place.

Other Job Details

This is a FLSA exempt position.
This position will be offered at a pay rate between $50.48-$55.66/hr for LCSW or RN Licensed candidates and $42.96-$44.36/hr for unlicensed candidates, (plus a $.40/$.10 per hour bilingual/biliterate differential after passing a test administered by the HR department).
This position requires regular on-site attendance and travel to a variety of locations throughout Santa Cruz County as needed.
Hours of work are typically Monday-Friday between 9-5, however some evening and weekend work may be required.

Required

MINIMUM QUALIFICATIONS:

Must possess a current and valid Licensed Clinical Social Worker (LCSW) license or a Registered Nurse (RN) license
Master’s degree in social work or bachelor’s/associate degree in nursing
Supervisory experience
Knowledge of social work principles and practices, including care management techniques
Sufficient knowledge of Santa Cruz County resources to fully address client needs, or ability to develop that knowledge quickly
Understanding of social determinants of health
Ability to make diligent and creative effort on assembling and following up on assessments and care management plans
Knowledge of mental health, drug and alcohol treatment, homelessness and housing resources, and the continuum of care in Santa Cruz County, is preferred
Demonstrates a high level of tolerance and understanding for individuals who present for services with urgent multiple care management and health needs
Understanding of and applied practice of HIPAA requirements

Preferred

Experience with chronic illness and high utilizers of health care across the life spectrum
Bilingual/biliterate English/Spanish
Experience with CalAIM/ECM

Other Requirements

Must pass a TB test before first day of employment.
Must receive an annual influenza vaccination or be willing to wear a protective face mask during government regulated influenza season.
Must have a valid CA driver’s license, drive a motor vehicle incidental to the performance of the work and be insured.
Must be able to work at a computer for full workdays; some routine lifting and reaching requirements.
Employees who transport clients must pass a pre-employment drug & alcohol screen and comply with periodic testing for drug use and alcohol misuse.
Must pass a criminal background check and maintain a clean record.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Health Care Provider
Industries

Individual and Family Services

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