About Us

We are on a mission to transform how families navigate the healthcare system by providing every family with a personal healthcare assistant. We connect seniors and their loved ones with dedicated patient advocates - licensed clinicians, care navigators, and advocates - who coordinate care, manage logistics, and reduce the complexity of managing chronic illness.

Visit aviatorhealth.co to see how we’re reimagining care for families. This role and clinical services are delivered under Aviator Medical Group PA.

About the Role

As a Patient Navigator for Aviator, you’ll own a dedicated caseload end-to-end, close loops on SDoH barriers (rides, food, DME, pharmacy, paperwork), and keep clients engaged between visits. We’re looking for a mission-driven individual who not only understands how to support clients but also knows how to build trusted relationships inside hospitals, skilled nursing facilities, and senior-serving organizations. This role is ideal for someone who has a background in care coordination or case management. You’ll work closely with our NP team and community partners, but your superpower is persistence: re-engage no-shows, confirm next steps, and bring issues across the finish line.

Please note that this is a 1099 role. The role is remote.

What You’ll Do

• Learn the Aviator systems, tools, technology, partners, and expectations, while also providing your unique expertise in every interaction.
• Serve as the single point of contact for clients/families; build trust, set expectations, and provide warm, repeatable follow-through.
• Close the loop on SDoH needs. Arrange transportation, food resources, equipment, pharmacy fills/synchronization, home supports, and referrals; confirm completion and document outcomes.
• Coordinate with providers. Contact PCP offices, specialists, hospitals/SNFs, and community orgs; obtain and share visit summaries; ensure care plans are actionable.
• Build strong, trusting relationships with Medicare clients, where listening and empathy are the foundation for every interaction.
• Be able to identify and prioritize Medicare clients’ needs and assist them to maintain a streamlined care continuum.
• Develop comprehensive client care plans that holistically address social determinants of health, i.e. food resources, transportation access, and support at home.
• Attend local team meetings and trainings.
• Chart in our EHR to meet billing and compliance standards; track and manage your tasks for seniors.
• Escalate clinical issues: Surface concerns to our clinical team promptly to deliver the highest quality senior care.

What You Bring to the Table

• Must be a Licensed Social Worker, Community Health Worker, or LPN in Texas.
• 3+ years proven experience in case management, social work, or care coordination.
• Deeply empathetic and understand the Social Determinants of Health alongside experience working with geriatric client populations.
• Experience working with diverse provider types from PCPs to therapists to support our older clients.
• Can be both high-touch with seniors and high-impact with provider outreach.
• Moves fast, documents clearly, and communicates proactively.

WE ARE LOOKING FOR CURRENT OR FORMER CASE MANAGERS THAT DEEPLY INVEST WITH THEIR CLIENTS

Job Type: Part-time

Pay: $17.50 - $35.50 per hour

Expected hours: 10 – 40 per week

Application Question(s):

• Are you licensed in Texas in any of the following: LPN, RN, Community Health Worker, licensed bachelors or masters in social work? If so, write which one.

Work Location: Remote