Overview
We are seeking a dedicated and compassionate Patient Care Coordinator/MA to join our healthcare team. The ideal candidate will play a crucial role in ensuring that patients receive the highest quality of care and customer service throughout their healthcare journey. This position requires strong organizational skills, a deep understanding of medical terminology, and the ability to communicate effectively with both patients and healthcare professionals. The Patient Care Coordinator/MA will work closely with both the front and back office, to facilitate patient intake, care coordination, rooming patients, taking vitals, reviewing medication lists and patient histories.

Responsibilities

• Contributes to the best first impression of Gen Rev Health to patients, offering a welcoming and reassuring a positive presence to our patients.
• Completes initial patient registration when scheduling new patients with all required demographic information.
• Enters accurate patient, physician, and exam information into the EHR system.
• Uses effective oral and written communication with patients and an advocate both for the patient and healthcare providers.
• Provides patient comfort and support as appropriate. Conveys information using effective, clear and kind communication.
• Initiate patient contact to schedule appointments.
• Responsible for the full scheduling of appointments and entering of appointment information in the online appointment system including cancelling or re-scheduling.
• Keeps patients and providers informed of changes in schedule or updates in requests.
• Obtains appropriate information signatures on medical, legal, and financial forms according to law and best practices.
• Facilitates patient flow directing patients within the facility, turning the treatment rooms over and managing waiting room/exam dynamics.
• Rooms patients and completes patient intake with vitals, medication review and taking medical histories.
• Performs phlebotomy for lab collection following aseptic technique.
• Updates record management systems and resolves or appropriately refers questions and requests to identified party.
• Performs any other duties as assigned.

Qualifications

• Proven experience in a healthcare setting such as clinics, hospitals, or urgent care facilities is preferred.
• Strong knowledge of anatomy, physiology, medical terminology, and basic life support techniques.
• Familiarity with EHR systems and ability to navigate electronic documentation efficiently.
• Experience with patient care coordination and medical assisting.
• Understanding of Functional Medicine and Medical Spa protocols is a plus.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Excellent interpersonal skills with the ability to empathize with patients from diverse backgrounds.
• Previous experience in Concierge Functional medicine is advantageous.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Basic understanding of how to operate standard business equipment.
• Proficient with Microsoft Office Suite or related software.
• Ability to offer a welcoming and reassuring positive presence to patients.
• Diligent in the front office revenue cycle processes.

Education and Experience:

· High school diploma or equivalent required; M.A certification required.

· At least one year of experience and knowledge in the field of integrative medicine/health and wellness.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Other Duties:

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Work Location: Hybrid remote in San Diego, CA 92111