Culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner.

Network Doctor is an IT Managed Services firm where company culture and teamwork are a part of our DNA. We provides IT support for hundreds of healthcare businesses in the tri-state area. We are looking to hire an individual with a passion for working in a team environment alongside many talented technology and administrative professionals. Potential candidates should be self-motivated and looking to work in a diverse, and fast paced environment.

Responsibilities will be varying day to day and require personal judgement as well as decision making. There is a large amount of written and verbal interaction with clients. This role will be mon-Fri 9a-6pm at our Englewood Cliffs office. Currently we support 300+ clients in a wide array of industries.

Job Responsibilities and Duties

• Being the first line of defense for all incoming client traffic via phone and email
• Creating service requests in our ticketing system via phone, e-mail, or manual entry
• Assign service requests or tickets to engineers based on severity and engineer skill level
• Prioritizing issues dependent on severity and client
• Manage and organize engineers’ schedules so they are being efficient and effective
• Assist in scheduling onsite visits for field engineers at various clients
• Scheduling and coordinating emergency onsite visits
• Handle scheduling all in-house IT needs
• Overseeing success of the Service Team
• Hold team accountable according to our KPIS
• Being the connection between all departments for scheduling and staffing needs
• Ensure that our support tickets are being completed according to our process

QUALIFICATIONS:

This job absolutely requires the following:

• Interpersonal skills & telephone manner
• Communication skills being able to work with various types of personalities
• Customer awareness and being in tune to our clients
• Ability to multitask
• Ability to work in an extremely fast paced environment
• Ability to get up to speed quickly and retain knowledge acquired
• Superior attention to detail
• Organization skills and ability to prioritize
• Ability to work independently and be self-motivated while still being a part of a team
• A solid sense of dependability, responsibility, and reliability

You're probably right for this job if you have:

• Technical awareness having the ability to match technical issues to the proper resource
• Typing skills: ability to type quickly and accurately with proper grammar
• Knowledge of Microsoft programs
• Knowledge of ticketing systems is a plus
• Supervisor experience is a plus

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person