PURSUE YOUR PASSION, Not Just another Job!

Veterans Village of San Diego is looking for employees who are passionate about serving all veterans. Changing the life of a vet takes a whole lot of work. It also takes dedication and commitment to our motto: Leave No One Behind. But the rewards are out of this world! We work hard, but we also enjoy having fun together. If you wish to be a part of this team and are ready to work for a cause, not just a paycheck, then VVSD is the place to start!

About the Position:

The Intake Coordinator provides support to the Cohen Clinic as the first contact for services. The Intake Coordinator will conduct phone and face to face screenings and intakes on-site, via telehealth, and off-site (if applicable) for veterans, military, and their families. The Intake Coordinator will work with a multi-disciplinary team for case assignments, consultations, and care coordination.

Compensation Range:

$68,400 - $73,000 per year

Essential Duties and Responsibilities:

• Conduct initial intakes with veterans and /or family members. Coordinate case assignment with Cohen Clinic multi-disciplinary team. Document detailed intakes on the electronic health records (EHR) system; maintain comprehensive client referral tracking system.
• Prepare reports as requested by Clinic Director and Outreach Manager.
• Provide services via telehealth platform, as required.
• Meet regularly with Lead Clinician or Clinic Director to coordinate case assignments, Outreach Manager, and Case Manager for client activities within clinic community room and at events, report referral to admission conversion rate; Provide ongoing program evaluation and recommendations to the Clinic Director and Outreach Manager for continuous growth and quality.
• Knowledge of local community resources and provide warm hand-offs for veterans and families needing external referrals.

Qualifications:

• Master’s Degree in Social Services field. Active LMSW or LPC-Intern. Maintain licenseand/or certifications as required by state regulations. Stay current in the field of mental health, counseling, case management and other related social services. *Bachelors withequivalent experience considered.
• Post master’s intake coordination and/or case management preferred. Experience workingwith Veteran and Military population highly preferred. Bilingual candidates are highly preferred.
• Proficient with documenting within Electronic Health Record (EHR)
• Working knowledge of MS Word and Outlook.
• Experience and knowledge of de-escalation techniques.
• Knowledge of mental illness and mental health diagnoses. Knowledge of various treatment modalities and methods. Knowledge of community resources.

Demonstrated Ability to:

• Communicate clearly and effectively via oral or written means.
• Communicate appropriately with all levels of individuals.
• Make oral presentations and write clear detailed case notes.
• Present a professional and positive demeanor to staff, funders, officials, and the general public.
• Remain calm and maintain self-control during difficult circumstances and emergencies.
• Represent the agency and respond professionally in all situations.
• Think analytically and evaluate the impact of treatment options and recommendations.
• Set work priorities and to evaluate and create solutions to work related problems.
• Think analytically and conceptually on a long-term basis.

Physical Requirements:

• Ability to bend and lift light objects
• Ability to sit for extended periods of time while viewing a computer monitor
• Must be able to work in a noisy, busy environment.