As a Provider Support Specialist with STChealth, you will be part of a small customer service team that delivers exceptional support to public health and medical professionals throughout the United States who depend on our systems for critical patient records. As you help resolve a variety of technical issues, you will have the opportunity to make a significant impact to not only STChealth and our customers, but also on the lives of people across the nation.

What You Will Do

• Handle inbound service requests (via phone, chat, e-mail or ticket system) from external end users of our software systems, while simultaneously documenting the issues and resolutions within our ticket systemImprove client reference materials by writing and maintaining documentationImprove system performance by identifying and solving problems
• Identify problems, research solutions, provide answers to clients and close requests upon resolution
• Escalate requests to resolution groups as necessary, monitor the status of open incidents, and ensure clients receive progress updates and confirmation of issue resolution
• Above all, wow our clients with every interaction!
  
  

What You Can Expect

• You can expect this job to be fast-paced, as you will be addressing inquiries back-to-back-to-back throughout your day
• You can expect this to be a complex position, as you work with customers in all different states with many different processes and legal requirements
• You can expect to rely on excellent training and reference materials that will continue to build your job knowledge and industry expertise
• You can expect to be part of a highly supportive and interactive team environment, where your peers don't hesitate to jump in to help whenever needed
• You can expect to feel fulfilled by your job, as you will personally be helping our clients ensure the health of their patients and communities
• You can expect to feel inspired by the work we do as a company, and the role we play in addressing the public health needs of the nation
  
  

About You

• You are committed to providing exceptional customer service, and you demonstrate this through tactful, continual and effective oral communications with customers, and by your extensive, clear and timely written documentation of issue statuses and reports
• You are able to understand software systems and how clients use them
• You have good troubleshooting skills, are willing to dig into issues to find the root cause, and you are committed to seeing issues through to resolution
• You are able to work an 8-hour shift between the hours of 5am and 6pm Moutanin-Arizona time
• You are able to provide occasional coverage on holidays and weekends, with advance notice, as needed
• You have call center customer service experience
• Bilingual-Spanish an added plus
  
  

About Us

When you choose STChealth, you're choosing a small company where your contributions truly matter. You'll be part of a long-standing industry leader with 37 years of experience and the energy and creativity of a start-up. Most importantly, you’ll be joining a mission-driven team committed to reducing the impact of preventable disease and empowering people across the healthcare ecosystem.

Recognized as one of Arizona’s Top Workplaces, STChealth is home to a passionate, highly engaged team. We’re inspired by each other and united by a shared purpose: creating intelligent solutions that build healthier communities around the world.

Our office, located in Phoenix’s vibrant Warehouse District, features an open layout designed to foster collaboration and creativity — a space where great ideas thrive and forward-thinking solutions take shape.

Our benefits are just as exceptional as our mission. We offer a 100% company-paid medical plan, 401(k) matching, paid new parent leave, and a flexible hybrid schedule. Our culture embraces casual dress, dog-friendly office days, and a focus on well-being. We also provide unlimited volunteer hours and a generous amount of paid time off—because we believe in supporting our team both inside and outside of work.

Ready to make a difference? Apply today!

Equal Opportunity Employer including Disability/Vets. Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986.

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