The Medical Office Assistant / Care Manager works in the medical office completing a variety of tasks to ensure patient care, office readiness, and organizational growth. Their role is to interact with patients in person and via phone for assessments, treatment plans, scheduling, check-in, toxicology, and check out. They interact with community partners to ensure referral sources for patients, maintain the office, and attend community events on behalf of the company.

Responsibilities and Duties

• Provide outstanding customer service Greeting patients
• Checking patients in and out
• Verify Insurance information
• Collect co-pays/payments due
• Deposit cash at the bank
• Answer phones, return messages
• Schedule new and existing patients
• Collection of drug screen samples
• Creating and maintaining a clean and welcoming office environment
• Data entry, running reports, auditing and filing
• Managing, updating, and charting patient records in an Electronic Medical Records System (EMR)
• Creating and maintaining community partnerships
• Assist patients and providers with referrals to community partners
• Completing assessments with patients that include social determinants of health
• Creating individualized treatment plans with patients
• Attending community events on behalf of the organization
• Other office duties as assigned by the regional manager
• This position requires travel between Franklin, Butler, and Erie offices

Qualifications

• Bachelors degree in social services (Required)
• Office Experience: 1 Year (Required)
• US Work authorization (Required)
• Drivers License (Required)
• EMR experience (Preferred)