Care Coordinator - D-SNP (Temporary)

This is a temporary position and the length of assignment is estimated to go from September 2025 through December 2025. The length of the assignment is always dependent on business need and dates may change. While the assignment would be at the Alliance, if selected, you would be an employee of a temporary employment agency that we would connect you with.

Reporting to the Medicare Care Management Manager (RN), this position:

• Supports the Medicare Dual Special Needs Plan (D-SNP) Care Management team with coordination of services and activities for members enrolled in D-SNP
• Collaborates with internal and external partners to promote efficient care coordination and support members in navigating care transitions, appointments, and referrals
• Contributes to the effective operation and improvement of Care Management D-SNP programs

To read the full position description, and list of requirements click here.

• Knowledge of:
• The principles and practices of health care and health care systems
• The principles and practices of customer service
• The principles and practices of health education
• The diverse needs of the Medi-Cal and Medicare D-SNP populations
• Quickly learn, understand, and communicate the workings of the Alliance, particularly the Utilization Management and Complex Case Management, Community Care Coordination, ECM, and Member Services departments
• Ability to:
• Educate on care coordination for the D-SNP program and make presentations to individuals and groups
• Interpret, explain, and apply policies, procedures, and guidelines
• Clearly, completely, and independently document, summarize and resolve member's concerns and inquiries, and recognize those issues requiring escalation to a higher level
• Organize and prioritize work, follow up as needed, meet timelines, and ensure compliance with regulatory requirements
• Education and Experience:
• High school diploma or equivalent
• Three years of experience in a health care setting that involved interacting with members, patients and/or providers in meeting service needs (an Associate's degree in Health, Social Services or a related field or current certification as a Medical Assistant may substitute for one year of the required experience); or an equivalent combination of education and experience may be qualifying

• We are in a hybrid work environment, and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.
• This is a temporary position and does not provide the benefits that are listed below (this is standard language from our regular job posts and cannot be altered or removed). Temporary employees on assignment at the Alliance will be connected to a staffing agency with separate benefit options.

The full compensation range for this position is listed by location below. The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).

Zone 1 (Monterey, San Benito and Santa Cruz): $26.33 - $34.23 USD

Zone 2 (Mariposa and Merced): $23.96 - $31.15 USD