Duties

• Provide empathetic listening to callers who are seeking therapy services
• Help callers understand Little Dove's therapy services
• Match callers to Little Dove therapists based on needs
• Convert callers into clients by following best referral management steps
• Answer and direct phone calls with professionalism and excellent phone etiquette
• Coordinate and schedule appointments, meetings, and client support
• Ensure client intake paperwork is complete
• Utilize excellent organizational skills to ensure smooth flow of the practice
• Provide administrative support to the office staff and management team
• Assist with project coordination and follow-up on action items
• Support with onboarding, hiring new staff, and implementing state guidelines
• Creatively manage and run social media accounts
• Spread head community engagement projects
• Perform data entry and maintain accurate records in computerized systems
• Develop office supply system and order supplies as needed
• Support with technology related needs
• Develop dashboard with practice manager and maintain them
• Answering the phone in real time during working hours

Requirements

• One years previous experience in an intake coordinator role preferred
• One year previous experience working in a mental health setting or in a setting serving parents and children
• Strong computer literacy, including proficiency in G-Suite and social media
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize tasks effectively
• Strong written and verbal communication skills
• Understanding on mental health needs for children
• Great people skills to ensure people feel safe and heard when calling for therapy
• Exceptional ability to stay organized and systematize processes

Perks:

• Wonderful benefits
• Creative and collaborative team members
• Opportunities for promotions and professional development

Hours:

• Monday-Friday
• Approximately 3 hours a day
• Hours are flexible as long as clients are followed up with consistently during the week

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

We are an equal opportunity employer.

Job Type: Part-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement
• Paid sick time
• Retirement plan

Work Location: Remote