POSITION SUMMARY:

Provides advocacy, coordination, and continuity of evidence-based care for individuals with severe mental health disorders referred by Central Florida Behavioral Health Network through a collaborative process of triage, assessment, planning, and communication. Participates as a member of a multidisciplinary treatment team. Reports to the FACT Program Manager.

QUALIFICATIONS:

Bachelor’s degree in behavioral science (or related field) and a minimum of one year of work experience with adults with psychiatric disabilities. The Care Manager must be at least 21 years of age or over and must have car insurance, and reliable transportation for organization driving privileges. The incumbent must have the ability to read, analyze, and interpret clinical records, procedures, or governmental regulations. Ability to write reports and document clinical activities and effectively communicate verbally with, provide information to, and respond to questions from managers, patients, service providers, managed care entities, family members, and other stakeholders.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Provides the rehabilitation and support of functions under clinical supervision and is an integral member of the FACT treatment team
• Facilitates social and communication skills training and training to enhance patients’ independent living. Examples include ongoing assessment, problem-solving, assistance with activities of daily living, and coaching.
• Assist with patient transportation when needed and conduct site visits, thus a valid Florida driver’s license is required.
• Collaborate and assist team members with caseload when applicable.
• Coordinate with patients and/or family members to deliver patient medications and document patient self-administration of medications when needed.
• The entire team will rotate on-call, working evening hours, and weekend coverage so must be available for rotation of these changing hours.

COMPLIANCE RESPONSIBILITIES INCLUDE:

• Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations established by the supervisor, agency, and department.
• Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff and, the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers’ expectations

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, fingering, sitting, carrying, standing, grasping, fine hand coordination, ability to hear, ability to read and write, and the ability to remain calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 50 pounds of dead weight alone. May be required to complete standing presentations.

WORK ENVIRONMENT:

High-paced, collaborative team performance with an emphasis on critical thinking and decision-making with guidance from the program manager. Climate-controlled office environments with frequent exposure to clients. Some programs may require traveling within Hillsborough County via personal vehicle or agency vehicle to facilitate in-home client services in a variety of socioeconomic neighborhoods.