ECM Lead Care Coordinator *** Urgently Hiring

Monday to Friday : 8:30 am to 5:00 pm

Salary/Non-Exempt : $24.03 to $25.00 (hourly)

** Hybrid - Office/Field and Home

*** Majority of our positions are remote, but services are provided either hybrid or in person

Benefits and Perks: Supportive, fun and friendly team environment!

*** Clients/Families we serve reside in the South Los Angeles, Compton, Watts and Lynwood area.

SHIELDS’ mission is to develop, deliver and evaluate culturally sensitive, comprehensive service models that empower and advocate for high-risk families in South Los Angeles.

Summary:

Responsible for administering Enhanced Care Management Services to Medi-Cal beneficiaries confronting complex health and social needs in South Los Angeles who are enrolled in the Healthy Start Program.

Primary Duties:

• Works in collaboration with the Licensed Clinician to conduct comprehensive member needs assessments in the areas of physical health; mental health; SUD; oral health; trauma- informed care; social supports; housing; vocational/employment; wellness; and referral and linkage to community-based services and supports.
• Collaborates with the Licensed Clinician to develop the Individual Care Plan/Health Action Plan and implement the Individual Care Plan/Health Action Plan.
• Assist with development of Family Service and Reproductive Life Plan
• With permission, coordinates/advocates on behalf of client/member with health care professionals (e.g., PCP)
• Provide evidence-based home visiting care coordination/case management
• Provide referrals and link clients to auxiliary services and assisting clients and their families with accessing appropriate treatment.
• Conducts outreach and engagement activities to enroll Managed Care Plan members to the ECM program. Outreach and Engagement consists of phone calls, mailed information, and field visits.
• Accompanies clients/members to office visits, as needed and appropriate.
• Evaluates member progress and update goals.
• Utilizes evidence-based practices, such as Motivational Interviewing, Harm Reduction Techniques, and Trauma- Informed Care principles.
• Works collaboratively with hospital staff to support Transitional Care Planning
• Compile proper client documentation and prepare reports in compliance with SHIELDS policies and procedures.
• Responsible for collecting required data, maintaining participant records.
• Attend in-service and outside training as required.
• Participate in multidisciplinary case conference and staff meetings as assigned.
• Maintain a working knowledge of existing local private and public community programs, the services they provide and their eligibility requirements.
• Maintain good working relationships with local linkage and referral agencies.

Benefits and Perks: Supportive, fun and friendly team environment!

• Competitive Wages and room for growth
• Vacation and sick leave
• Employer paid medical insurance for employee and family
• Employer paid dental, vision and life insurance
• Chiropractic services
• Retirement 403b plan and supplemental insurance benefits
• 17 paid holidays, effective upon hire
• Paid birthday holiday, effective upon hire
• Paid anniversary day off of 1-5 days per year depending on years of service
• Anniversary bonus after 5 years of service
• Winter break
• Pet Insurance
• BBS supervision, on-going clinical training and CEUs available
• Employee referral bonus
• Employee Assistance Program
• Employee discount programs to theme parks, movies, hotels and car rentals
• Paid educational leave
• Paid drive time and mileage reimbursement
• Eligible for Federal Student Loan Forgiveness
• Employee Recognition

Requirements

• Two (2) years of experience in healthcare, case management, homeless services, or working with vulnerable populations or a related field.
• High School Diploma or GED
• Know and comply with Agency policies and procedures, HIPAA, Department of Mental Health, policies and documentation guidelines, and other state/federal regulations relating to service programs for adults with a history of mental illness.
• Basic advocacy skills.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer to include a variety of word processing software.
• Experience using EMR/EHRs/Care Management software
• Utilize analysis, experience, and judgment to make decisions.
• Demonstrate commitment to team objectives and SHIELDS For Families philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Provides services within a culturally sensitive, ethnic informed model of practice and is respectful to the community and clients.
• A valid California driver's license is required for this position, as driving is an essential function of the role and is required for field work, client crisis response and emergencies. A valid car insurance and registration is required.
• COVID-19 vaccination required. May request medical or religious exemption if applicable.

SHIELDS for Families is an equal opportunity employer.

If you require reasonable accommodation of a disability in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to 323.242.5000, Ext. 1258 or by email to scardenas@shieldsforfamilies.org.