Job Overview
The primary responsibility of the Care Coordinator is to ensure the delivery of compassionate, high-quality care. This role is vital in providing personalized support by coordinating services, supervising and training caregivers, and building strong connections between clients, their families, and our care team. The Care Coordinator reports directly to the Director.

Responsibilities

• Ensure the Agency upholds the standards of a high-quality provider through consistent delivery of high-quality care and exceptional customer service.
• Effectively handle intake calls. Gather information regarding client needs, home environment, and desired schedule.
• Meet with prospective clients and their families to gather information and ensure care is tailored to their needs. Develop the Plan of Care in accordance with the client’s needs and wishes.
• Once the care has started, conduct supervisory visits, follow up with client/family, following first shift with continual cadence to ensure satisfaction with service.
• Serve as a primary point of contact for clients and families, addressing concerns and updating care plans as needed.
• Thoroughly screen and interview prospective caregiver applicants. Determine best candidates for positions and take the next steps in the hiring process.
• Facilitate caregiver training and development to maintain high standards of care.
• Schedule caregiver staff for hours of service on new clients and open hours/shifts on existing cases. Ensure consistency in caregiver scheduling.
• Provide ongoing supervision and support to caregivers, ensuring adherence to care plans and company policies.
• Maintain absolute confidentiality of all information pertaining to employees, clients and clients’ families.
• Fill in for caregiving shifts when a caregiver calls off and coverage cannot be secured through the existing care team

Requirements

• Prefer Associate’s Degree with a minimum o two years of experience in an office setting, preferable health or homecare.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook) applications, scheduling systems and other healthcare-industry related-software.
• Excellent conceptual thinking skills with the capacity to analyze complex issues that are sensitive in nature.
• Excel in conflict resolution and solution implementation.
• Ability to listen and communicate clearly, fluently, diplomatically – both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations.
• Present a well-groomed image that reflects the professionalism of the business.
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions.
• Work independently and proactively with minimal direction and/or supervision.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience:

• Office: 1 year (Preferred)
• Home care: 1 year (Preferred)

Ability to Commute:

• Traverse City, MI 49684 (Required)

Work Location: In person