Patient Navigator

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your lifes work?

Summary: The patient navigator is a certified peer support specialist (CPSS) who works in the Crisis Walk In Center. The navigator helps guide the patient through their experience seeking help for behavioral health conditions. The navigator collaborates with the care team, including nurses, counselors and psychiatric providers to assure that the patient has a follow up care plan. The navigator is an advocate and helps the patient navigate the healthcare system and addresses social determinants of health and barriers to care.

Responsibilities:

• Meets with patients presenting to the Crisis Walk In Center, engages in recovery oriented dialogue and supports the patient during their visit.
• Collaborates with care team members to address the presenting needs of the patient.
• Facilitates communication between the patient, family members, community supports and health care providers.
• Completes assessment of social determinants of health and in conjunction with the team, develops a plan to address them.
• Ensures continuity of care and linkage to community resources based on needs assessments.
• Schedules patients for follow up care as directed by the treatment team.
• Documents interventions and time spent with the patient in the electronic medical record.
• Makes outreach follow up call to patients served in the Crisis Walk In Center.
• Maintains knowledge of registration and scheduling to support patient flow and for follow up care.

Education or Equivalent Experience: H.S. Diploma/GED (Required) 3+ years Three (3) years of customer service or administrative support experience. Preferred Qualifications: Experience working in a health care or behavioral health care setting. Experience working successfully on a multidisciplinary team.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Lifes Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.