The Home Medical Equipment Intake Coordinator plays a crucial role in ensuring that patients receive the necessary medical equipment in a timely manner. This position works Monday-Friday 8:00 am-4:00 pm and occasional customer service on-call support.

• Patient Intake: Collect and verify patient information, including insurance details and medical prescriptions.
• Equipment Coordination: Manage orders for medical equipment, ensuring timely delivery and proper setup.
• Communication: Serve as a liaison between patients, healthcare providers, and suppliers to address any questions or concerns.
• Documentation: Maintain accurate records of equipment orders, patient interactions, and follow-up activities.
• Insurance Verification: Verify insurance coverage for the prescribed equipment, including co-pays and prior authorization requirements
• Order Processing: Place orders for DME through suppliers, ensuring compliance with insurance and regulatory requirements
• Compliance: Ensure all equipment meets safety and regulatory standards.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

• Experience in healthcare, medical office administration or medical equipment coordination preferred

• Experience with insurance processes preferred
• High school diploma or equivalent
• Strong negotiation and vendor management skills.
• Knowledge of healthcare regulations and compliance requirements.
• Excellent analytical and problem-solving abilities.
• Strong communication and interpersonal skills.
• Proficiency in purchasing software and Microsoft Office Suite.

Suburban Health at Home is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Suburban Home Health is committed to equal employment opportunity for all employees and to providing employees with a work environment free of discrimination, harassment, and workplace violence. All employment decisions at Suburban Home Health are made based on job requirements, individual qualifications, or business need without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristics under applicable law. Suburban Health at Home creates a culture with zero tolerance for discrimination or harassment and seeks an environment of inclusion and respect at work.