Job Summary:

Head to Toe Chiropractic is seeking a compassionate and highly organized Patient Care Coordinator to join our dynamic team. The ideal candidate will serve as the first point of contact for our patients, ensuring a seamless experience from the initial appointment scheduling through to their continued care. This position requires a detail-oriented individual with exceptional customer service skills, strong communication abilities, and a passion for healthcare. In addition to administrative tasks, this role involves direct patient care and assisting with various chiropractic modalities.

Key Responsibilities:

Patient Interaction:

• Greet patients warmly upon arrival, providing excellent customer service and ensuring a positive, welcoming experience.
• Answer phone calls, schedule appointments, and manage patient inquiries.
• Educate patients on the benefits of chiropractic care and guide them through their treatment plans.
• Ensure that patients understand their care plan, appointments, and financial responsibilities.

Administrative Duties:

• Maintain accurate and up-to-date patient records in compliance with HIPAA regulations.
• Process insurance verification and manage billing inquiries.
• Assist in managing patient scheduling, ensuring optimal use of clinic resources.
• Prepare patient intake forms, treatment consent forms, and other required documentation.

Direct Patient Care & Assistance with Modalities:

• Assist patients with completing pre-treatment forms and intake assessments.
• Help patients prepare for chiropractic treatments and assist them in comfortable positioning for specific procedures.
• Support the chiropractor during treatments by providing assistance with modalities such as:
• Therapeutic Ultrasound
• Electrotherapy (TENS units)
• Hot/Cold Therapy
• Stretching and Exercise Instruction
• Ensure that patients follow prescribed home care routines by providing instructions and demonstrations as needed.
• Assist in patient mobilization and transferring where necessary.

Support the Clinical Team:

• Work closely with the chiropractic team to ensure timely and efficient patient care.
• Assist in preparing treatment rooms and ensuring that supplies are stocked and maintained.
• Coordinate patient follow-ups and manage reminders for appointments and treatments.

Customer Service & Problem Resolution:

• Address patient concerns with professionalism and empathy.
• Resolve scheduling conflicts and ensure patient satisfaction.
• Handle inquiries about treatment options, insurance, and payment plans.

Qualifications:

Education & Experience:

• High school diploma or equivalent (Associate's degree or relevant certifications preferred).
• Previous experience in healthcare administration, chiropractic settings, or a customer service role is highly preferred.
• Experience with chiropractic modalities and patient treatment assistance is an asset.

Skills & Abilities:

• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Proficiency in office software (Microsoft Office Suite, scheduling software, etc.).
• Knowledge of insurance verification and billing processes is a plus.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Experience or comfort in assisting with physical therapy techniques, chiropractic adjustments, and modalities.

Personal Attributes:

• Compassionate and patient-focused with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Attention to detail with the ability to handle a fast-paced environment.

Working Conditions:

• Full-time position, with occasional evening or weekend hours as needed.
• Work is primarily in a clinical office environment, with some patient interaction during treatments.

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Expected hours: 40 per week

Work Location: In person