The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the
productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
communication with associates and clients, and coordinates the care of clients and pets in a happy,
welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure

• Maximize the number of pets seen by the hospital team through through a productive and efficiently run

• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital

• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing

• Manage the finances by maintaining accurate balances and utilizing proper opening and closing

• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we

• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

• Preventative care and OWPs