The Level I Certified Medical Assistant will be assigned to our high-volume Clinical Contact Center and is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction.

ESSENTIAL FUNCTIONS:

• Manage incoming calls of patients with general or post visit care
• Receive and process e-prescription request from the pharmacy
• Call-in and submit patient medication to pharmacy as instructed by provider
• Build great relationship and rapport with patients/callers
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Transfer patient calls to appropriate personnel for further assistance, as needed
• Performs other duties as assigned

QUALIFICATIONS REQUIRED:

• High School graduate or equivalent education
• Proven history of driving a positive patient experience
• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration
• 3+ years’ work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to handle high call volume
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay; to include rotating evening shifts until 7pm
• Professional appearance and positive attitude

#J-18808-Ljbffr