Responsibilities

The Client Navigator plays a key role in supporting clients as they engage with services at the A New Day Clinic. This position is responsible for guiding clients through the intake process, removing barriers to care, coordinating services, and ensuring a smooth transition between levels of care. The Client Navigator fosters engagement, improves access to services, and supports retention by providing compassionate, individualized support. Additional responsibilities include:

• Serve as the initial point of contact for clients and referrals, providing orientation to the clinic and its services.
• Provide clear, client-centered guidance on the care process, program expectations, and treatment pathways. Offer support to reduce anxiety and build trusting relationships.
• Respond to client inquiries and assist clients with the completion of paperwork.
• Assist clients in navigating behavioral health, physical health, and social service programs.
• Provide care coordination and linkage to internal services (e.g. therapy, psychiatry, care management) and external resources (e.g. housing, transportation, food assistance).
• Identify and help resolve barriers to care such as scheduling, transportation, and documentation issues.
• Work collaboratively with the multidisciplinary treatment team to ensure timely engagement and follow-up.
• Maintain up-to-date knowledge of available community resources.
• Track client progress and follow up on missed appointments or disengagement.
• Ensure accurate and timely documentation in the electronic health record (EHR).
• Organize and review client charts and documentation prior to appointments to ensure all necessary information is complete and accessible to providers for efficient care delivery.
• Participate in team meetings, case reviews, and quality improvement activities.
• Other duties as assigned.

Requirements

Education:

• High School Diploma or Equivalent

Experience:

• Minimum of one(1) to two(2) years of experience with health care clinic operations preferred.
• Experience working as a client navigator or community healthcare worker.

Knowledge/Skills:

• Strong interpersonal skills
• Knowledge of behavioral health and primary care systems and community resources.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to accurately complete tasks assigned in a fast-paced, constantly changing work environment.
• Strong organizational and time-management skills.
• Proficient with computer applications, such as Microsoft and EHR systems.

Benefits

Competitive benefits package for full-time employees working 30+ hours a week:

• Health insurance (up to 79% employer paid)
• Dental insurance
• Vision insurance
• 401(k) with profit sharing and employer match
• Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency)
• 10 paid holidays
• 80 hours sick time
• 2 wellness days
• Staff development and training
• Public Service Loan Forgiveness (PSLF) eligibility for federal student loans
• Employer paid CEU's through Relias
• PerkSpot- employee discount program
• Employee assistance program
• Advancement opportunities

About the Organization

Hillcrest is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.

**COVID-19 Vaccination Not Required*