OIC of Washington I Job Description

Position: HVRP Career Counselor 2

Division: Education and Career Services

Department: Career Counseling

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. OIC of Washington is an “at will” employer and employment can be terminated at any time for any reason.

Supervised by: Program Manager

Positions Supervised: 0

FLSA classification: Non-Exempt

Minimum Qualifications:

BA degree in Social Services or related field · Four (4) years of experience in supervisory or leadership role · Four (4) years of experience in budget development and management. OR Additional years of experience may be considered in lieu of education

Job Location: Yakima

Salary Range: $23.85-$31.11

Position Overview:

The HVRP Career Counselor will assist the Program Director in achieving programmatic success statewide. Under the supervision of the Program Manager, this position will work to improve the economic and educational status of eligible participants. This position will provide assessments, counseling, education, employment preparation, job development and related services to Veterans in a positive and compassionate manner. This position will work with the support services department to provide services to reduce barriers. It is expected that this position will establish strong professional relationships with OIC clients, business and community partners and employers to meet program goals and objectives.

Essential Duties:

• Participate in daily debrief sessions, weekly supervisory and/or team meetings, training and development.
• Street Outreach
• Participate in Outreach tasks (Resource events, Community Connections)
• Participate in co-case conferencing with other community partners.
• Ensure assessment, counseling, education, employment preparation, and job development services are provided to eligible Veterans.
• Complete intake interviews for potential participants both in person and via telephone to determine eligibility for program services.
• Enroll Veterans who meet eligibility requirements and can provide required documentation into appropriate program services, completing intake forms and getting required documentation.
• Refer ineligible person to other appropriate service providers, maintaining documentation of the referral.
• Assess skills, aptitudes, interests, short- and long-term education, training, and career goals, conduct testing and develop an agreed upon Individual Employment Plan (IEP) for enrolled clients.
• Assess barriers and support the service needs of all members of the family unit and make referrals to appropriate providers.
• Provide emergency and support services to clients.
• Provide follow-up on effectiveness and appropriateness of services provided through referral of clients’ family members who are not enrolled in OIC programs.
• Monitor, review, and document the progress of each participant in meeting the objectives of the IEP. Periodically meet on site with the program participant and training providers to determine training progress, ensure contract compliance, and resolve any problems.
• Follow up with all HVRP participants monthly.
• Provide clients with individual and/or group career and job search counseling, including interviewing techniques, resume preparation, labor market information, job retention skills and job development/referral services.
• Contact employers throughout the assigned region to negotiate and secure on-the-job training; work experience; try-out employment, and other core training agreements, and to develop job placement opportunities.
• Negotiate and secure classroom training partnerships with training institutions, including community colleges, technical colleges, and other basic and vocational skills training providers throughout the assigned region.
• Complete relevant training evaluations during and upon completion of the training objective or placement into unsubsidized employment.
• Perform appropriate follow-up to verify job retention.
• Develop and maintain comprehensive case files for each participant, to include the intake, assessment, IEP, training evaluations, case notes, on-site monitoring reports, follow-up documentation and all other forms and reports pertaining to the participant.
• Maintain accurate and complete participant’s files. Work in close cooperation with other Career Counselors, SSVF Support Service Counselors and Program Management to provide case/participant management support as needed.
• Establish a professional relationship with clients, businesses, and employers to meet program goals and objectives.
• Establish a network of contacts with potential partner agencies and organizations in local communities to meet the needs of the program and clients and to ensure services are not duplicated and to develop a list of referral resources.
• Other duties as assigned.

Special Knowledge, Skills, and Abilities:

Must exhibit a genuine passion and dedication for the mission and vision of the organization.

Must demonstrate a genuine desire to ensure the delivery of the best customer service in all programs to clients in the communities served by OIC of WA.

Excellent oral and written communication skills.

Demonstrated experience in a professional office setting, including working in a busy office setting which deals heavily with a high volume of calls, public contact, and public presenting.

Demonstrated ability to work well independently in a fast-paced environment and ability to work in a collaborative relationship with other staff and community partners.

Strong working knowledge of various software applications such as Microsoft Word, Excel and Outlook required. This includes other software such as zoom and Microsoft Teams

Able to analyze statistical and financial reports, to identify problems and to take corrective actions.

Knowledge of career services programs and labor market trends.

Detail oriented in maintaining records and strong organizational skills and can capture data required by funding sources.

Demonstrated ability to utilize sound judgment, work effectively and calmly under pressure and maintain a high level of confidentiality.

Demonstrated experience working in a confidential environment that deals with multicultural clientele, experience in relating to a wide variety of people, and the ability to remain calm when dealing with upset people.

The ability to demonstrate a genuine concern and respect for all cultures and diverse populations served by OIC.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform essential functions.

Frequently required to stand, walk, and sit. Frequently required to talk and hear. Occasionally drive a motor vehicle in different seasonal weather and road conditions and times of day. Occasionally we will lift up to 10 pounds. Occasionally required to reach, push/pull, and stop.

Additional Conditions of Employment

Successfully pass a Criminal History & Background Check. Successfully pass a pre-employment drug test. Maintain a current driver’s license, required motor vehicle insurance, reliable vehicle, and good driving record. Employment is conditional on CEO approval.