About American International College:

American International College is a private, coeducational institution of higher education located on a 88+ acre campus in Springfield, Massachusetts. The campus has 42 buildings on two sites approximately 1/2 mile apart. Included in the inventory of buildings are student residences for a resident population of 900 students. Founded in 1885, the College has approximately 2200 graduate and undergraduate students. AIC offers a variety of undergraduate and graduate programs through the Schools of Business, Arts and Sciences; Health Sciences; and Education. The mission of the College is to transform student lives through career focused learning, with a strong foundation in the liberal arts, a commitment to serving the community, and a high level of involvement in the global economy.

AIC strives to create a diverse and inclusive campus community that is representative, at all job levels, of the students we serve. We are an EEO employer and we welcome applications from individuals for positions where they are underrepresented.

Job Description:

American International College invites applications for the position of Crisis Counselor at the Dexter Counseling Center. This is an exceptional opportunity to join a dynamic team dedicated to supporting the mental health and well-being of our diverse student body.

The Crisis Counselor provides direct mental health support to students and plays a critical role in responding to student crises on campus. This position reports directly to the Executive Director of Health Services and Student Wellness. The counselor is expected to manage urgent student mental health concerns, develop referral relationships with local providers, and support wellness initiatives across campus.

Primary Responsibilities:

• Provide individual and group counseling to students for a broad range of emotional, psychological, and behavioral concerns.
• Respond promptly to student mental health crises with real-time, in-person intervention during college business hours or when on-call.
• Maintain flexible scheduling, including lunch hours, to address urgent student needs and respond to requests from campus partners such as the Dean of Students, Residence Life, and Campus Police.
• Assess risk and initiate appropriate interventions, including referrals or hospitalization (e.g., Section 12) as needed.
• Develop and deliver campus-wide training, workshops, and outreach programs on topics such as crisis response, de-escalation, roommate conflict resolution, and mental health awareness.
• Maintain timely, accurate, and confidential clinical documentation in compliance with legal and ethical standards.
• Build and maintain professional referral relationships with off-campus mental health providers, prescribers, and resources.
• Serve on the College's CARE Team and other committees as assigned.
• Provide telephone consultation during after-hours for mental health emergencies and report to campus for significant or traumatic events.
• Work occasional evenings and weekends, including during events such as New Student Orientation and Summer Summit Days.
• Participate in clinical team meetings, supervision, and ongoing professional development.
• Perform additional duties as assigned in support of student wellness.

Requirements:

• Master's degree in Counseling, Social Work, Psychology, or a related field
• Independently Licensed in the state of Massachusetts (e.g., LICSW, LMHC)
• Demonstrated experience in mental health crisis response and working in student affairs or higher education settings
• Strong interpersonal and communication skills, with the ability to work collaboratively across campus departments
• Ability to work under pressure and respond quickly and effectively in high-stress situations

This position is a 9-month full-time role (August - May)

Additional Information:

AIC reserves the right to fill this position at a level above or below the level included in this posting.

AIC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Application Instructions:

Qualified applicants should save and submit the following documents with the online application.

• Brief cover letter
• Current resume
• Contact information for three professional references (one of which must be a current or prior supervisor)

Review of applications will continue until the position has been filled.