About Job

Job Title: Care Coordinator.

Reports To: Compliance Officer.

Job Summary:

The Care Coordinator facilitates a coordinated approach in the investigation of commercially sexually exploited youth (CSEY). This person will act as the central conduit for care referrals, collaborating with diverse agencies while adhering to legal parameters for information sharing, and swiftly responding to crises to ensure the safety of commercially sexually exploited youth.

In addition to these primary responsibilities, the role includes administrative support duties such as; sitting at the front desk to manage visitor access, assisting with running errands, and handling other administrative tasks as needed to ensure smooth operation of the office.

ESSENTIAL JOB FUNCTIONS:

To earn the respect of the partner agencies and foster open and positive relationships with law enforcement, medical professionals, the district attorney’s office, and any other referral agencies while promoting best practices for CSEY.
To promote communication, cooperation, and mutual respect across agency lines.
Act as the single point of contact for referrals to Care Coordination.
Initiate a rapid response for a crisis or non-crisis recovery of a victim with the Care Coordination Team (CCT).
Facilitate Service Status Meetings (SSM), inviting assigned staff from involved agencies.
Prepare and distribute agendas prior to Service Status Meetings.
Ensure all team members attend SSM and engage in discussion.
Enter all updated case information into a database system with assistance from the Program Director.
Be a part of the 24/7 on-call rotation.
Maintain current knowledge of partner agency personnel assigned to investigations.
Engage with all partner agencies to ensure a team approach with all investigations.
Establish and maintain open communication and healthy professional relationships with staff and all partner agencies representatives in person, calls, and emails for effective communication.
Ensure all data and information reported is accurate, detailed and updated routinely for accurate data and reporting.
Ensure all data is entered and completed for every investigation by the 5th of every month.
Collaborate with Program Director, Executive Director, and partner agency leadership to review and renew MOU’s and CCT Working Protocols, if new leadership takes place among agencies or major changes occur in the standards that must be maintained by MRCCAC.
Attend trainings identified by Program Director and/or Executive Director.
Take the initiative to seek out and identify training and additional opportunities to enhance your skills as a Coordinator.
Managing visitors’ access into the building.
Assisting with running errands.
All other duties assigned by the Program Director and/or Executive Director.

REQUIREMENTS:

Associate’s (Bachelor is preferred) degree in social service, criminal, or health related field with related experience in child abuse. Must possess an understanding of child development, child sexual and physical abuse and forensic linguistics.

QUALIFICATIONS:

Must have excellent organizational and communication skills.
Ability to use e-mail, Microsoft Office, and office software accurately. Multi-task efficiently and effectively is a high priority.
Ability to manage a variety of tasks, effectively prioritize work, and ensure follow-through.
Ability and willingness to perform all essential job functions of position.
Able to collaborate with multiple partner agencies while maintaining a professional and calm demeanor.
Understands and maintains the very confidential nature of the agency and its clients.
Valid driver’s license and auto insurance required for position.

LANGUAGE SKILLS:

Ability to read and interpret documents such as personnel policies, procedure manuals and operating instructions.
Ability to create, write, research and review routine reports and correspondence.
Ability to speak efficiently one-on-one with co-workers, internal and external customers and outside contractors and vendors.

REASONING ABILITY:

Ability to apply common sense understanding to conduct detailed but involved written or oral instructions.
Ability to prioritize and organize assigned tasks.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

About Midland Rape Crisis and Children’s Advocacy Center:

The MRCCAC provides support, hope, and healing for survivors of sexual assault and child abuse in the Permian Basin and surrounding counties. Our goal is to eradicate all forms of abuse through education and empowerment, but until that day we will provide every service possible for survivors to help them move forward. How We Got Started In 1979, the Midland Rape Crisis Center opened its doors and began providing sexual assault services to sexual assault survivors. The agency was the product of a group of individuals and law enforcement representatives who were concerned about rape and its consequences. In September 1996, the Center proudly added the Children’s Advocacy Center program. The Children’s Advocacy Center program was established in an effort to enhance the sensitivity and responsiveness of the criminal and civil justice systems to victims of child sexual abuse and severe physical abuse. The Center added a satellite office in Andrews County in 2007 and in Howard County in 2018. Where We Are Now The agency is now known as the Midland Rape Crisis and Children’s Advocacy Center. The Center has expanded its comprehensive services to help survivors of sexual assault, survivors of sexual abuse as well as survivors of homicide victims in Midland, Andrews, Big Spring, and surrounding counties. The Center’s services are offered at no cost. The Center is now comprised of four programs: Crisis and Support Services Children’s Advocacy Center Therapy Education The Center’s programs are funded by federal and state grants, the United Way of Midland-Andrews-Big Spring, grants from local foundations, agency fundraisers, and private contributions.