The Service Coordinator for the Fremont location will assist our Field Service Manager with residential service requests and processing.

Responsibilities:

Processing incoming service requests from clients including:

• verifying specific issues
• confirming window/door types and locations by cross referencing the sales order documents
• determining if issues are warrantable claims or chargeable claims
• gathering data from client regarding the specific issues including pics, short video clips
• determine if a technician site visit is required to confirm any data

Produce and process quotes for chargeable service items including:

• technician site inspections
• quotes for non warrantable replacement parts
• quotes for labor to install replacement parts

Submitting service requests to manufacturers for warranty claims including:

• factory technician site visits
• factory technician parts replacement
• this requires processing requests through the manufacturer web portals

Submitting requests to manufacturers to pay us for warranty parts and site labor including:

• determining what warranty parts are required to fulfill warranty claim
• submitting part orders through the manufacturer web portals
• tracking part orders and ETA’s
• submitting for labor payment through the manufacturer web portals

Qualifications:

• Experience in service related fields, preferably windows, doors, or other trade experience.
• Ability to prioritize and multitask
• Positive and professional demeanor
• basic computing skills (email, scheduling, data entry)
• Excellent written and verbal communication skills

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities
• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person