At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Job Summary:

The Social Worker Care Manager is responsible for providing appropriate interventions and discharge planning services to patients and families and facilitates a smooth transition for the patient throughout the continuum of care by accessing hospital, community, and governmental resources. They also provide clinical supervision to peers, Social Workers, and students.  

Essential Functions: 

• Identifies and prioritizes patients in need of social  services, using a holistic approach inclusive of biopsychosocial, functional, cultural, spiritual, and financial factors.  Plans with the patient, caregivers and members of the healthcare team to maximize health care responses, quality and cost-effective outcomes.   Monitors and revises the plan as indicated when patient condition changes. 
• Completes all necessary documentation.  Maintains, clear, concise, and timely documentation in the patient record to reflect the needs of the patients.   
• Documentation will reflect plan of care to address post hospital care needs and resources and evidence of patient, family, or caregiver involvement in planning.  Ensuring patient’s and caregiver’s treatment goals and preferences are incorporated into the transition of care planning and communicated to the multidisciplinary team. 
• Follow standardized practices and process related to Advance Care Planning, Length of Stay management and readmission prevention. 
• Supports denial prevention related to medical necessity through addressing / removing barriers to progression of care and participating in Interdisciplinary Discharge Rounds. 
• Supports and promotes assertive, proactive care for patients, assisting in removing barriers related to achieving timely testing and treatment.  Ensures resources are utilized appropriately and offering alternatives to acute care to the care team. 
  
  
  

Education:

• Bachelor of Social Work (required) 
• Master’s degree in social work or healthcare related field (preferred)
  
  
  

Licensure/Certification:

• BLS Basic Life Support – American Heart Association (required) 
• Licensed as a Social Worker in state of practice (required, preferred in VA) 
• Accredited Case Manager Certification (ACM) from American Case Management Association or Certified Case Manager (CCM) from Commission for Case Manager Certification (preferred) 
  
  
  

Experience:

• 1 year of experience in clinical setting (required) 
• 3 year of experience in an acute care clinical setting (preferred) 
• Ambulatory or post-acute, care coordination experience (preferred) 
  
  
  

Training:

None

Skills and Abilities:

Hard/Tech/Clinical Skills: 

• Social Work 
• Care Management 
• Ethics 
• End of Life Ethics 
• Patient Advocacy 
• Clinical Supervision 
• Microsoft office 
• Ability to prioritize many simultaneous demands and tolerate frequent interruptions.  
  
  
  

 

Soft/Interpersonal Skills: 

• Attention to detail 
• Critical thinking 
• Communication with family members 
• Conflict resolution 
• Active listening 
• Relationship building 
• Effective problem solving 
• Teamwork 
• Open to change 
• Collaboration 
• Communication 
• Displays empathy 
• Negotiation skills 
• Time management 
• Prioritization 
  
  
  

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

• Benefits offerings vary according to employment status
  
  
  

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com