POSITION TITLE:

Spiritual Care Manager

LOCATION:

Center City, Philadelphia

REPORTS TO:

Director of Homeless Services (or President/CEO)

---

ABOUT PHILLY HOUSE

For over 145 years, Philly House has been a physical and spiritual sanctuary, empowering those in need of food, shelter and hope in Philadelphia. A living legacy of John Wanamaker, we activate others’ God-given potential by serving the homeless, hungry and hurting through a wide range of loving, compassion-based programs and services. Our Christian faith is the foundation of everything we do and compels us to treat everyone—our guests, volunteers and donors—with dignity, respect, and compassion.

As the city’s largest and longest-running shelter, Philly House provides a safe, clean refuge off the streets along with deep, intentional engagement to see a long-term impact.

In 2024, we sheltered 2,042 unique individual men experiencing homelessness - which represents 30% of all homeless men sheltered in the entire City of Philadelphia.

Visit www.phillyhouse.org for more information.

---

POSITION SUMMARY

The Spiritual Care Manager plays a vital leadership role in the life transformation of men experiencing homelessness by integrating staff supervision, Christian ministry, and trauma-informed care into the daily operations of the homeless emergency shelter. This person serves as both a strong spiritual leader and a staff manager, walking alongside shelter guests in their journey toward healing, stability, and faith while leading a vibrant team of staff members.

---

PRIMARY RESPONSIBILITIES

Shelter & Staff Management

· Provide daily presence in the shelter as a visible spiritual leader, building trust with guests and staff.

· Supervise a designated team of Shelter Ambassadors and other frontline staff involved in guest care and programming.

· Provide spiritual and professional leadership to shelter staff, modeling Christlike service and ensuring alignment with Philly House’s mission and values.

· Lead and facilitate regular staff meetings, training, and devotional gatherings for shelter staff.

· Participate in the development and enforcement of shelter policies, procedures, and guest care standards.

· Work collaboratively with shelter and facilities teams to ensure the environment is safe, clean, and conducive to spiritual transformation and trauma informed care.

· Monitor daily shelter operations and assist in resolving conflicts or behavioral challenges among guests and staff.

· Maintain professional and ministry boundaries while promoting a Christ-centered culture of care.

Spiritual Care Leadership

· Train, supervise, and support a team of shelter ambassadors, spiritual care volunteers, and interns.

· Design, implement, and oversee all spiritual programming, including daily devotions, Bible studies, prayer gatherings, field trips, and special events.

· Help design and lead trauma-informed faith-based initiatives that complement shelter services and case management goals.

· Develop and curate resources (books, devotionals, videos, etc.) to support spiritual growth among guests and residents.

· Collaborate with shelter and case management teams to identify guests who are open to or seeking spiritual guidance.

· Provide direct spiritual care, crisis counseling, and mentorship to guests and residents.

· Coordinate and manage schedules for all spiritual activities and ensure consistency and excellence in delivery.

· Equip and mentor guests to lead or co-lead spiritual activities, fostering a peer-led ministry environment.

· Collaborate with case managers to ensure integrated, holistic care plans that address spiritual, emotional, and physical needs through trauma-informed approach.

Administrative & Interdepartmental Collaboration

· Maintain accurate records of guest spiritual care needs and interactions using organizational CRM called MissionTracker.

· Collect survey data and evaluate the effectiveness of spiritual programming, making improvements as needed.

· Partner with Homeless Services leadership to integrate spiritual formation into broader organizational objectives.

· Attend leadership and cross-departmental meetings and represent spiritual care in strategic decision-making.

---

SECONDARY RESPONSIBILITIES

· Provide backup coverage for shelter operations during staff absences: including intakes, security, and guest engagement as needed.

· Assist in crisis situations and participate in incident de-escalation, upholding trauma-informed care principles.

· Represent Philly House at community or faith-based events to promote our mission and connect with partner churches, as requested.

---

QUALIFICATIONS

· Bachelor’s degree – or 10+ years ministry experience in similar context.

· Minimum 5 years of experience in Christian ministry, with 3+ years of supervisory or program management experience.

· A mature, public Christian witness with a vibrant relationship with Jesus Christ.

· Passionate about serving the homeless and leading a Christ-centered environment.

· Trauma-informed care training and experience working with vulnerable populations

· Excellent communication, empathy, and conflict-resolution skills

· Competent in working in a multicultural and multi-denominational urban environment.

· Strong leadership, conflict resolution, and team development skills.

· Familiarity with trauma-informed care, mental health, and addiction recovery.

· Technologically proficient (Microsoft Office, Outlook, HMIS or other CRM/databases).

· Bilingual (English/Spanish) preferred.

· Must pass criminal background check, drug test, and sex offender screening.

---

PHYSICAL & WORK REQUIREMENTS

· Work is solely performed on-site at the emergency shelter facility – no remote work available.

· Ability to navigate a multi-floor facility and lift up to 30 lbs.

· Must be able to respond calmly in high-stress or crisis situations

· Exposure to high-risk individuals; must follow all safety protocols.

---

COMPENSATION & HOURS

· Full-time, salaried position: $55,000–$70,000 annually (commensurate with experience).

· Health benefits with 100% coverage available after 90 days.

· Automatic 3% contribution to 401K retirement plan after 1 year.

· 4 weeks paid vacation, after 1 year: 1 week personal time off, after 90 days.

· Flexible schedule required, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person