General Position Description:

Under general supervision provides crisis support services to consumers receiving 24/7/365 crisis services. This may include the following levels of care/services; Detoxification, SA-Residential, Facility Based Crisis, Crisis Observation/Evaluation, Ambulatory Detox, and/or any other service assigned by the supervisor. Primary duties include supporting the medical and clinical services being provided to consumers, provision of group and individual supportive counseling (in a peer support process), provision of screenings for walk-in consumers and completion under the supervision of direct supervisor or unit counselors/clinicians, admission/discharge paperwork, maintaining a safe and therapeutic environment, assisting consumers with basic needs, transportation, and other duties assigned by supervisor.

Performance Expectations and Competencies

1. Shall demonstrate the use of knowledge/skill/judgment and provide 24/7/365 crisis management services that evidence ethical performance, and meet the needs of persons served and other stakeholders. Performance tasks shall include, but not be limited to:

a. Under the direct supervision of a supervisor, shall utilize knowledge/skill to maintain a safe and therapeutic environment and support professional services that are provided within 24/7/365 services.

b. Use of least restrictive interventions to promote consumer autonomy and assure safety for employees and other consumers on the unit.

c. Effective communication with consumers to enhance motivation and commitment to the recovery process.

d. Providing basic individual and group communication and support groups.

i. Daily Meditation

ii. WRAP Groups

iii. Orientation Groups

iv. Exercise

v. Basic Skill Development

vi. Social Activities

e. Taking accurate vital signs that include blood pressure, pulse, respirations, and monitoring general health status and safety f. Consumer Record Documentation to include:

i. Service Notes (shift and group) ii. Confidentiality and Privacy Practice Documentation

iii. General admission, discharge, and referral forms.

g. Transport of consumers to community resources.

h. Participation, provision, and use of a community-based team approach that utilizes the resources of the community, consumer, and treatment team, to achieve positive consumer outcomes, stabilize the crisis, and appropriately transition the consumer to needed services and support i. Shall demonstrate the ability to work/be a part of a 24/7/365 organizational and therapeutic team, ensure that groups are provided on the unit as well as sharing with co-workers group materials to use, and maintain positive working relationships with consumers, community stakeholders, referral organizations, and other employees/ departments of PCC.

j. Shall develop a working knowledge of applicable organizational policy and procedure and demonstrate compliance. This shall include, but not be limited to:

• Personnel policies/procedures
• Employee Ethics/Corporate Compliance/Consumer Rights Employee Ethics/Corporate Compliance/Consumer Rights

(All CPSSs/CSWs/RSWs are required to complete upon hire and annually thereafter mandatory professional ethics training)

• Service record documentation
• Confidentiality/HIPAA
• Clinical Policy and Procedure
• Peer Support and Mobile Crisis requirements

k. Shall complete other duties as assigned by supervisor.

General Knowledge and Skills Required for the Position:

General Knowledge of the dynamics of MH/DD/SA behavioral health disorders (BHD) and their impact upon persons served and their families; the bio/psycho/social factors involved in (BHD); up-to-date principles/techniques (evidence-based/best practices) of crisis response, prevention, and intervention application to individuals possessing (BHD); the community resources available to persons with (BHD), to include behavioral health, social service, community services, and self-help groups; knowledge of billing and service record documentation requirements (NC Division of MH/DD/SA ASAM/IPRS, DMA/Value Options, LME, and PCC policy/procedure.

General Skill in the application of crisis assessment/prevention/intervention techniques that are considered evidence-based/best practices as defined by the NC Division of MH/DD/SA, and/or literature/research, and organizational policy/procedure; skill in the delivery of services using accepted crisis treatment modalities, to include, individual, family, marital, and in-community; skill in establishing/maintaining effective therapeutic and professional relationships with persons served and/or their family members; behavioral health providers; and, skill in accurately documenting services provided and billed.

Preferred and Minimum Position Qualifications:

• Individual must meet the NC Division of MH/DD/SA requirements for Paraprofessional and certification as a Peer Support Specialist.
• High School Diploma or equivalent.
• At least one (1) year of experience in delivering Crisis Services. Credit may be given for previous crisis experience in other job positions, practicums, and internships as this experience relates to the provision of crisis services.
• Certification as a Wrap Facilitator or the ability to obtain within 6 months of hire.

Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):

1. Valid driver’s license

2. 24/7/365 shift work is required for this position which may include availability by phone to work shifts and cover increased acuity on the unit or as requested by the supervisor.

3. Travel is required as part of this position and may use company supplied vehicle and/or use of personal vehicle as defined in PCC policy/procedure.

4. Must have the ability to operate a telephone, fax machine, and computer hardware/software.

5. Must have the ability to write in a manner that is legible/readable/understandable.

6. Willingness to work in a high-stress/risk environment that is driven by team performance

7. Transportation to and from work in various environmental conditions 24/7 services are essential services that must operate 24/7/365.

8. Being on-call and shift work is required as part of this position.

9. Must complete and remain in compliance with the following training/certifications:

a. First Aid

b. CPR

c. EBPI, (Prevention and Core +) d. Blood Borne Pathogens

e. Medication Administration

f. Peer Support Specialist certification

g. Others as specified by program requirements.

Essential Equipment Routinely Used In This Position:

• Computer and Software to include: Microsoft Office, CMHC, Internet, and other database software
• Telephone
• Driving of automobile
• Fax machine
• Blood pressure, temperature equipment

About PHOENIX COUNSELING CENTER

Phoenix is committed to providing easy access to a comprehensive range of behavioral health services in the Gaston, Lincoln, and Cleveland County communities. We deliver a continuum of care that includes screening, evaluation, crisis stabilization, sexual assault services, and both inpatient and outpatient treatment for mental illness, addictions, and developmental disabilities.