JOB: Intake Coordinator

Location: 100% Remote Must work PST Hours

Pay Rate: $20/hour

Schedule: Monday - Friday, 8:30 AM - 5:00 PM PST (37.5 Hours)

Must Have: Your own laptop and reliable internet

Position Overview:

Ultimate Staffing Services is currently hiring (6) Intake Coordinators to support a leading client in the benefits administration space. This vital role ensures a high standard of customer service and support within a fast-paced call center environment.

Key Responsibilities:

• Deliver exceptional customer service by handling incoming calls and emails regarding employee benefits.
• Set up new cases by completing intake forms and routing them to Benefit Advocates.
• Respond to inquiries professionally and accurately, identifying and resolving routine issues.
• Maintain thorough and timely documentation of all communications per department standards.
• Manage both paper and electronic filing in accordance with privacy and HIPAA guidelines.
• Support development of client-facing materials in a consistent and professional format.
• Participate in team meetings, trainings, and discussions as needed.
• Ensure data accuracy and integrity in all systems.
• Perform additional administrative duties as assigned.

Qualifications:

• Bilingual fluency in English and Spanish (verbal and written) required.
• Minimum 1 year of customer service experience, ideally in employee benefits or a related field.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and the ability to quickly learn new systems.
• Understanding of employee benefits and related compliance concepts preferred.
• Associate degree preferred.

Why You'll Love This Role:

• 100% remote flexibility (local residency requirement applies)
• Opportunity to support meaningful employee benefits services
• Collaborative team environment with training provided

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.