About Job

Join Our Award-Winning Team as the Vice President of Commercial Loan Operations & Servicing!

Forbes has recognized Hoosier Hills Credit Union as one of Indiana’s Top Three Credit Unions again in 2025, for the third consecutive year!

Are you passionate about leading commercial lending operations, driving process efficiency, and supporting high-performing teams? Do you thrive in a strategic leadership role that directly impacts business growth and member satisfaction? If you're ready to lead a critical function in a purpose-driven organization, we’d love to meet you!

What We Offer:

Competitive Salary: $80,203.55 - $120,305.33, Commensurate with experience.
Comprehensive Benefits Package: Including health insurance, retirement plans, paid time off, and much more.
Impactful Work: Your efforts will ensure regulatory compliance while safeguarding members and the Credit Union.
Supportive Environment: Work with a team that values your contributions and supports your professional growth.
Growth Opportunities: Advance your career within a dynamic and rewarding industry.
A Rewarding Career: Be part of a team that’s dedicated to making a positive difference in the lives of our members and the communities we serve.
Hybrid Work Environment: Enjoy the flexibility of a hybrid work model that allows you to balance in-office collaboration with remote work.

Opportunity Overview:

As the Vice President of Commercial Loan Operations & Servicing at Hoosier Hills Credit Union, you will play a key leadership role in shaping and executing our commercial lending strategy. This position oversees critical functions including commercial underwriting, loan documentation, servicing, and portfolio performance—while ensuring compliance with regulatory standards and a strong member-first culture.

You’ll lead a high-performing team committed to operational excellence, driving efficiency, accountability, and continuous improvement across the full lifecycle of commercial lending. As a vital member of the Lending Operations team, you will help advance our mission:

“To be better for our members by making a positive difference in their lives and the communities we serve.”

If you are passionate about developing people, building strong processes, and making an impact through service and leadership, we invite you to apply and take the next step in your career with Hoosier Hills Credit Union.

What You’ll Do:

Strategic Leadership:

Support the development and execution of the Lending Operations vision and strategy.
Lead the Commercial Loan Operations and Loan Servicing teams in delivering outstanding service aligned with our Credit Union’s Service Promises.
Maintain up-to-date knowledge of all Credit Union products and services.
Ensure compliance with bylaws, regulations, Board policies, service standards, and procedures.
Complete required annual Bank Secrecy Act (BSA)/OFAC and related training. Maintain compliance with all BSA/AML laws and policies.
Support audits by providing reports and required data.
Establish and enforce policies and procedures for Commercial Loan Origination and Loan Servicing.
Provide proactive insights on industry trends to align with Credit Union goals and manage risk.
Continuously evaluate processes and technologies, recommending improvements and new solutions to enhance efficiency and member/staff experience.
Promote collaboration and transparency between Loan Origination, Servicing, and business partners.
Serve as the subject matter expert for Commercial Loan Origination and Loan Servicing.

Team Development:

Foster a culture of innovation, accountability, transparency, and continuous improvement.
Promote a strong member-first and staff-first mindset throughout your teams.
Develop team members by identifying improvement areas and providing coaching, training, and corrective feedback.
Hold team members accountable for performance, professionalism, and behavior.
Recognize and reward high-performing employees.
Meet with each team member monthly to review performance, set goals, and create development plans.
Build and maintain a succession plan to ensure continuity in critical Commercial Loan Origination and Loan Servicing roles.

What We’re Looking For:

Educational Background:

Bachelor’s degree in Finance, Business Administration, or a related field.
Relevant Experience: At least 5 years of experience in Credit or Loan Administration, preferably in a credit union or similar institution. Must have extensive knowledge in credit underwriting and analysis, commercial loan documentation requirements, and various loan servicing activities.

Skills & Attributes:

Proven leadership and people management skills with the ability to motivate and guide a team.
Strong understanding of commercial credit analysis, documentation, and servicing procedures.
Strategic thinker with a track record of process innovation and operational efficiency.
Excellent interpersonal, analytical, and problem-solving abilities.
Ability to manage confidential information with discretion and professionalism.
Proficiency in lending systems and standard office software (Word, Excel, Outlook).

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

If you're ready to make a lasting impact on our lending operations while growing your career in a collaborative, mission-driven environment—apply today to join our award-winning team!

PM19