About Job

Position Overview

Apex Skin is a rapidly growing, skincare facility that empowers employees to deliver exceptional patient experiences. We are looking for the right candidate to join our dedicated healthcare team as an Office Manager, where you will play a pivotal role in ensuring the smooth and efficient operation of our medical facility. In this dynamic position, you will oversee administrative functions, manage staff, and collaborate with healthcare professionals to enhance patient care and service delivery. Embrace the opportunity to make a meaningful impact in a supportive and compassionate environment committed to excellence in dermatological healthcare.

Job Responsibilities

Oversee daily office operations to ensure a smooth and efficient workflow.
Work with their Area Manager of Operations to confirm hiring needs and requirements.
Manage scheduled appointments and patient records, ensuring accuracy and confidentiality.
Establish team culture through leadership and employee development, with strong focus on patient and associate experience.
Manage Employee schedules and troubleshoot scheduling conflicts as they arise. Weekly processing of Timecards and approving and managing the PTO process within office.
Supervise and train staff, providing guidance and support as needed.
Performance management with staff through open communication and honesty to all employees
Coordinate communication between healthcare providers, staff, and patients.
Implement office policies and procedures, ensuring compliance with healthcare regulations.
Monitor inventory and order office and medical supplies as necessary.
Resolve patient complaints and issues promptly and professionally.
Prepare and maintain office budgets, tracking expenses and financial performance.
Organize and conduct regular staff meetings and training sessions.
Represent Apex in the community, nurture referral sources, participate in other marketing and advertising efforts to support office and enterprise growth
Ensure the office environment is clean, organized, and welcoming for patients
Collaborate with healthcare providers to optimize patient care and office efficiency
Develop and maintain relationships with vendors, suppliers, and external partners.

Job Requirements

Associate's degree in Healthcare Administration, Business Administration, or a related field.
Minimum of 2 years of experience in healthcare office management or a similar role.
Strong understanding of medical terminology and healthcare regulations, dermatology preferred
Proficiency in healthcare management software and electronic medical records systems.
Administrative understanding including EMR system, insurance knowledge and clinical knowledge to work hand in hand with the Medical Receptionists to ensure office flow is managed daily.
Excellent organizational and multitasking skills.
Strong leadership and team management abilities.
Exceptional communication and interpersonal skills.
Ability to handle sensitive information with confidentiality and professionalism.
Problem-solving skills and high attention to detail.
Verification of End of Day process and office balancing
Experience with budget management and financial reporting.
Ability to work collaboratively with healthcare professionals and administrative staff.
Ensure MIPS dashboard numbers are kept at 9 or above. Monitor patient charts daily for each Provider in your office to ensure MIPS is being documented correctly. Work with office manager on overseeing MIPS dashboard on a weekly basis.
Flexibility to adapt to changing healthcare environments and regulations.
Strong customer service orientation and patient-care focus.

About Us.......Who We Are.......We are Apex Skin. Our goal is to provide the highest quality dermatology and dermatologic surgery care to patients in Northeast Ohio in a prompt and compassionate manner. A strong commitment to delivering an exceptional patient experience, prompt access to care, including same day appointments, and service and education to the community are our core values.

What We Offer......Apex Skin offers a comprehensive benefits plan that includes a Monday thru Friday schedule, Paid Time Off, Paid Holidays, Holidays off, Medical, Dental, Vision, Life Insurance, Short-Term Disability and 401(k), Discounts on Derm services, Travel and leisure discounts, sporting event, concert and special event discounts, discounted movie tickets and more!

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.