About Job

Reports to: Program Manager

OVERVIEW

The Program Coordinator is responsible for directly overseeing the daily activities and performance of a team within a nonprofit organization. This role includes providing guidance, support, and supervision to staff and volunteers, ensuring that tasks are completed efficiently and in alignment with the organization’s mission and goals.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Staff Supervision

Recruit, train, supervise, and evaluate staff and volunteers.
Directly supervise and support a team of staff and volunteers.
Assign tasks, set goals, and monitor progress to ensure timely and efficient completion of work.
Conduct regular performance evaluations and provide constructive feedback.

Program Organization

Assist in the planning and execution of programs and services.
Coordinate daily operations to ensure smooth program delivery.
Address any issues or challenges that arise in the execution of programs.

Training and Development

Provide on-the-job training and development opportunities for staff and volunteers.
Ensure team members are knowledgeable about the organization’s policies, procedures, and mission.
Foster a positive and collaborative work environment.

Communication

Serve as a liaison between staff, volunteers, upper management, funders, and community partners as appropriate.
Communicate organizational updates, goals, and policies to the team.
Facilitate regular team meetings to discuss progress and address concerns.

Administrative Duties

Maintain accurate records of staff attendance, performance, and program outcomes.
Prepare and submit reports to upper management as required.
Ensure compliance with organizational policies and procedures.

Problem-Solving

Address and resolve conflicts or issues within the team promptly.
Implement solutions to improve team performance and program efficiency.
Provide support and guidance in handling complex or sensitive situations.

Quality Assurance

Monitor and ensure the quality of services provided by the team.
Implement and uphold best practices in program delivery.
Gather feedback from team members and program participants to improve service quality.

Other Duties