Job Description: Bi-lingual Client Care Coordinator

Report to Client Care Coordinator Director

• Communication in English and Swahili is required

Position Overview

We are seeking a compassionate and organized Care Coordinator to join our attendant care team. The ideal candidate will be bilingual (Swahili/English fluent), have prior experience as a CNA or caregiver, be available to work on Saturdays, and demonstrate proficiency with schedule boards, incident reporting, and in-home visits. This position is essential for supporting our diverse client population and ensuring compliance with the Home and Community Based (HCB) Waiver and Medicaid requirements in Kentucky.

Key Responsibilities

• Coordinate and manage care plans for clients, ensuring their needs are met efficiently.
• Communicate with clients and families in both Spanish and English to provide updates, answer questions, and offer support.
• Collaborate with healthcare professionals, service providers, and community resources.
• Conduct client assessments, schedule appointments, and facilitate referrals.
• Maintain accurate documentation and case notes, including the use of schedule boards to track and manage client visits and staff assignments.
• Complete incident reporting during inhome visits in accordance with HCB Waiver and Kentucky Medicaid guidelines, ensuring timely and accurate documentation of all incidents, including critical and noncritical events[10][11].
• Advocate for clients’ needs and assist with transitions between care settings.
• Ensure compliance with all relevant state and federal regulations, including confidentiality and mandatory reporting requirements.

Qualifications

• Bilingual: Fluent in both Spanish and English (verbal and written).
• Experience: Minimum of 2 year as a Certified Nursing Assistant (CNA) or in a direct caregiving role.
• Schedule Boards: Demonstrated experience using schedule boards or similar tools for managing staff/client schedules.
• Incident Reporting: Familiarity with incident reporting protocols for inhome care, especially those required by the HCB Waiver and Medicaid in Kentucky[10][11].
• Availability: Must be available to work on Saturdays.
• Strong organizational and communication skills.
• Ability to work independently and as part of a multidisciplinary team.
• Compassionate, patient, respectful, kind, empathetic and culturally sensitive.

Preferred Skills

• Experience with electronic health records and digital scheduling systems.
• Knowledge of community resources in Kentucky.
• Experience working with diverse populations.

Compensation & Benefits

• Competitive hourly wage based on experience.
• Opportunities for professional development.
• Supportive and inclusive work environment.

How to Apply

Please submit your resume and a brief cover letter highlighting your bilingual skills, caregiving experience, and familiarity with schedule boards and incident reporting. We look forward to welcoming a dedicated professional to our care team!