We are looking for a reliable social work concierge to act as a facility liaison for our residents. The ideal candidate will be a smart and trustworthy individual able to provide residents with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant resident experience.

Responsibilities

• Assist with clinic appointment / transportation arrangements

• Welcome new admissions to the facility

• Act as the point of reference for residents who need assistance or information

• Understand customer’s needs and provide them with personalized solutions by working with the various departments

• Arrange events, excursions, transportation etc. upon request from residents

• Answer the phone, take and distribute messages or mail and redirect calls

• Respond to complaints and find the appropriate solution

• Assist in discharge preparations and room changes

Skills

• Experience in customer service or relevant role is an advantage

• Proficiency in English; multilingual (Spanish) is strongly preferred

• Excellent communication skills and interpersonal skills

• Polite and confident with a great deal of patience

• Ability in multitasking and time-management

• Aptitude in resolving issues with a customer-focused orientation