Job Overview
We are seeking a dedicated and organized Care Coordinator to join our healthcare team. The ideal candidate will play a crucial role in ensuring that patients receive the highest level of care and support throughout their treatment journey. This position requires strong communication skills, attention to detail, and a background in medical administrative support. We are a growing non-medical home care agency seeking a highly motivated Home Care Coordinator to manage the recruitment of caregivers, coordinate client services, and maintain regulatory compliance. You will play a central role in ensuring our clients receive excellent care and our caregivers are supported and scheduled efficiently.

Duties

Recruitment & Staffing

• Post job ads, screen candidates, and conduct interviews
• Onboard, train, and maintain caregiver files
• Manage and maintain caregiver schedules and shift coverage
• Monitor caregiver performance and satisfaction

Client Relations & Service Coordination

• Schedule appointments, manage patient records, and ensure accurate documentation in accordance with medical office protocols.
• Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their care process.
• Assist in developing individualized care plans
• Match caregivers with clients based on compatibility and needs
• Follow up regularly with clients and families to ensure satisfaction

Compliance & Documentation

• Maintain accurate employee and client records
• Ensure compliance with state regulations and company policies (e.g., background checks, trainings, care plans)
• Prepare and maintain timesheets and service documentation for audits
• Assist with billing and service documentation
• Onboard, train, and maintain caregiver files
• Manage and maintain caregiver schedules and shift coverage
• Monitor caregiver performance and satisfaction
• Maintain confidentiality of patient information and adhere to HIPAA regulations at all times.

Requirements

• 2+ years in home care, healthcare admin, or social services (non-medical home care preferred)
• Experience in caregiver hiring and scheduling
• Excellent communication and organizational skills
• Working knowledge of HIPAA and caregiving best practices
• Comfortable with Microsoft Office, Google Workspace, and scheduling software (e.g., AxisCare, ClearCare, or similar)
• Familiarity with Michigan Medicaid waiver programs or VA in-home care

Join us in making a difference in our patients' lives by providing exceptional care coordination!

Job Types: Part-time, PRN

Pay: $15.00 - $25.00 per hour

Expected hours: 10 – 30 per week

Work Location: Hybrid remote in Dearborn, MI 48126