Job Description

D’Aniello Institute for Veterans and Military Families (IVMF) is seeking Community Care Coordinator for SyracuseServes. This is a full-time position promoting a person-centered holistic care model and coordinated approach to service delivery to support the health and wellbeing of veterans, service members, and their families through accurate, timely, and successful linkages to resources across the Central New York region. SyracuseServes addresses the social determinants of health for service members, veterans, and their families across the country using community-based approaches. Having access to navigation of care and services helps veterans and their families sustain healthy, productive, and economically stable lives following separation from the armed forces.

Education and Experience

• Bachelor’s degree in human services field or equivalent experience.
• Two (2) plus years of experience working with vulnerable populations.
• Preference to veterans, military spouses, or those with experience working with veteran, military, and/or military family stakeholders, and familiarity with government programs and services for veteran families.
• Customer service experience a must; call center experience preferred.
  
  

Skills and Knowledge

• Existing knowledge of the area resources available to military-connected families desired.
• Excellent communication skills, both verbal and written.
• Proficiency in web-based platforms as well as MS Office Suite.
• Self-directed, highly motivated and focused with a strong commitment to the mission of the IVMF.
• Strong organizational skills and attention to detail.
  
  

Responsibilities

• Conducts intake and assessments with clients in-person and by phone to identify needs in key areas (e.g., housing, employment, financial assistance, benefits, social connection, etc.).
• Provides care coordination services that address identified needs of clients and ensure they are connected to the appropriate resources based on an understanding of eligibility criteria, capacity, location, and client preference.
• Consults with other coordination center staff as needed.
• Maintains a working knowledge of community providers and resources, basic eligibility criteria, intake processes and preferences.
• Participates in outreach and engagement efforts for SyracuseServes and represents in a professional manner at relevant meetings, functions, and events.
• Documents all activity in accordance with grant program guidelines and in compliance with internal policies and procedures.
  
  

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.