Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary
The Clinical Nurse Care Manager (CNCM II) position supports the healthcare team in transitional care by being a liaison between patients, their families, doctors, and health care providers. CNCM II facilitates transitional care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction. In addition, the CNCM II helps to drive change by identifying areas where performance improvement is needed (e.g., day to day workflow, process improvements, patient satisfaction). CNCM II is accountable for patients caseload and plans effectively in order to meet patient needs across the appropriately deemed continuum of care, provide family support, manage the length of stay, and promote efficient utilization of resources. CNCM II advocates for patients and coordinates patients care and work with other health care professionals to determine patients goals and create both short term and long term plans. CNCM II participates in quality improvement activities, exemplifies professionalism, and promotes a customer-friendly environment by utilizing ServiceFIRST behaviors in interactions with patients, families, and staff members.

Minimum Qualifications

Degrees: Graduation from an accredited school of Nursing with a Bachelors degree in Nursing required, MSN - preferred.

License & Certifications:
Registered Nurse; Licensed to practice nursing in the State of Texas.
Basic Life Support from American Heart Association (AHA) or Red Cross approved program.
Certified Case Manager (CCM) or Accredited Case Manager (ACM)
or American Nurses Credentialing Center (ANCC)

Work Experience:
Four (4) years experience as RN appropriate area assigned required;
Two (2) years experience in Case Management, Quality Management, Coding required

Management Experience: Two (2) years leadership/clinical experience preferred.

Communication Skills:
Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing/ Correspondence, Writing/ Reports

Proficiencies: MS Word, P.C.

Job Attributes

Knowledge/Skills/Abilities: Analytical, Medical Terms, Mathematics

Work Schedule: Weekends, Holidays, Flexible (1.Hours variable depending on the needs of the department. 2.7a-7p or 11a-11p for 12 hour shifts 3.8 hour shifts timing as per the department needs.), Travel, On Call

Equipment Operated: PC and typical medical equipment related to job duties.