Job Title: Home Health & Hospice Intake Specialist
Location: Caregivers Home Health Services (CHHS)

Job Summary:
Caregivers Home Health Services (CHHS) is seeking a highly organized and detail-oriented Intake Specialist to join our team. The Intake Specialist plays a critical role in onboarding new patients by processing referrals, verifying insurance coverage, coordinating care authorizations, and ensuring timely initiation of home health services. This position requires excellent communication skills, a strong understanding of healthcare processes, and the ability to work collaboratively with referral sources, patients, and internal clinical teams.

Key Responsibilities:

• Receive and review incoming home health referrals from hospitals, physicians, discharge planners, and other healthcare providers.
• Verify patient insurance eligibility, coverage, and benefits for home health services, including Medicare, Medicaid, and private insurers.
• Obtain prior authorizations when required and ensure all documentation complies with payer and regulatory requirements.
• Accurately input patient data, referral information, and clinical documentation into the Electronic Health Record (EHR) system.
• Communicate with referral sources, patients, and caregivers to clarify orders and confirm readiness for services.
• Coordinate with the clinical team to schedule start-of-care visits and ensure timely admission.
• Monitor referral workflow to avoid delays in patient care and escalate issues as needed.
• Maintain HIPAA compliance and protect patient confidentiality in all interactions and documentation.
• Collaborate with the billing department to ensure correct insurance data entry and support proper claim submission.
• Keep up-to-date with home health compliance standards, Medicare/Medicaid guidelines, and payer requirements.

Preferred Qualifications:
(We provide training and encourage you to apply even if you don’t meet every qualification below.)

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Experience in a home health, hospice, or healthcare intake/referral setting preferred.
• Knowledge of insurance verification, authorizations, and home health eligibility criteria.
• Familiarity with Electronic Health Records (EHR), especially home health platforms like Kinnser, Axxess, or MatrixCare.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and prioritize in a fast-paced, deadline-driven environment.
• Understanding of HIPAA regulations and patient privacy requirements.

Work Environment:

• Full-time, in-office position
• Monday to Friday, 9:00 AM – 5:00 PM
• Extended hours may occasionally be needed based on patient or referral volume
• Requires frequent use of computer systems and phone communication

Compensation & Benefits:

• $22.00 per hour
• Health, dental, and vision insurance (after 90-day probationary period)
• Paid time off and holidays
• 401(k) retirement plan with company match (after 90-day probationary period)
• Ongoing training and career development opportunities

Join Our Team:
If you're passionate about patient care and thrive in a collaborative healthcare setting, we welcome you to apply and make a meaningful difference in the lives of patients and families through quality home health services.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person