Company Overview

Professional Audio Video Communications, Inc. is a licensed California C-7 commercial low voltage systems integration company established in 2013. We specialize in audio-visual equipment installation, closed circuit camera systems, digital signage, and structured cabling for voice and data communications, providing exceptional service across various industries.

Summary

As a Service Dispatcher at Professional Audio Video Communications, you will play a vital role in coordinating service operations to ensure timely and efficient responses to customer needs. Your expertise will help maintain our commitment to outstanding customer service and operational excellence.

Must be detail oriented and have the ability to multi-task, organize, and prioritize work.

• Positive and professional demeanor.
• Excellent written and verbal communication skills.
• A successful service representative that will come with a dedication to personal and professional growth.
• Coordinate service calls and handle customer service interactions, reports, and repairs. The service coordinator ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
• The desire to participate in professional development and take on new responsibilities.
• Self-motivated and comfortable working both independently and as part of a team.
• Notify the customer that we received a service request and schedule the service call.
• Update the customer on the date and time the tech will be arriving to site.
• Confirm tech is onsite at designated time and once call is completed.
• Close out service work orders in portal and the service channel.
• Notify accounting that the service call is completed and ready to bill.
• Troubleshoot and resolve issues and concerns.
• Send service update reports daily using Excel spreadsheet.
• Take notes daily on all task that must be completed for the day/week and send email on what’s been completed or still needs to be worked on.
• Make sure all required documents are given or emailed to the tech and confirm they received and understand the scope.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Previous experience in customer service or other related fields.
• Ability to build rapport with clients.
• Experience preference would be someone who has done service/repair/maintenance dispatch in a technical field. Previous AV experience a plus.
• Other duties as assigned.
• Must have 1-3 years experience.

If you are passionate about providing exceptional service and want to be part of a dedicated team at Professional Audio Video Communications, we invite you to apply today!

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person