Job Summary

Millbrook HomeCare is seeking a compassionate and organized Care Coordinator to join our team. The Care Coordinator will play a vital role in ensuring the seamless delivery of non-medical home care services by managing care coordination, scheduling, customer service, and conducting home visits and hospital transition evaluations. Additionally, the Care Coordinator will be responsible for hiring/onboarding of new team members. This position requires excellent communication skills, attention to detail, and a commitment to improving the lives of our clients.

Key Responsibilities

• Care Coordination: Collaborate with clients, families, and caregivers to develop and implement personalized care plans that meet individual needs and preferences.
• Scheduling: Efficiently schedule caregivers for client assignments, ensuring optimal coverage and continuity of care while accommodating client and caregiver availability.
• Customer Service: Serve as the primary point of contact for clients and families, addressing inquiries, resolving concerns, and maintaining positive relationships to ensure client satisfaction.
• Hiring/Onboarding: Collaborate in the hiring process of new candidates, to include; phone screening, applicant tracking, interviewing, and working with our HR consultant within the areas of human resources.
• Home Visits: Conduct in-home assessments, as needed, to evaluate client needs, monitor care quality, and ensure services align with care plans.
• Hospital Transition Evaluations: Perform evaluations for clients transitioning from hospital to home, assessing needs and coordinating appropriate care services to support recovery and independence.
• Documentation and Compliance: Maintain accurate and up-to-date client records, ensuring compliance with company policies, state regulations, and industry standards.
• Team Collaboration: Work closely with caregivers, healthcare professionals, and management to ensure effective communication and coordination of care.
• Additional Duties: Perform other tasks as needed to support the non-medical home care operations, including caregiver training and support, and participation in quality improvement initiatives.

Qualifications

• Education: High school diploma or equivalent required
• Experience: The ideal candidate has 2 years of experience in care coordination, healthcare, or customer service, preferably in the home care or senior care industry.
• Skills:
• Strong organizational and time-management skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to handle sensitive situations with empathy and professionalism.
• Certifications: Valid driver’s license and reliable transportation required. CPR or First Aid certification is a plus.
• Other Requirements: Ability to pass a background check and drug screening. Flexibility to work occasional evenings or weekends as needed.

Physical Requirements

• Ability to travel to client homes and hospitals for visits and evaluations.
• Light lifting or carrying (up to 20 pounds) may be required for transporting materials or assisting clients.

How to Apply

Interested candidates should apply at https://millbrookhomecare.com/careers/

We are an equal opportunity employer and value diversity in our workplace.

Millbrook HomeCare is committed to fostering a supportive and inclusive environment for our employees and clients. Join us in making a difference in the lives of those we serve!

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person