About the Role:

We are seeking a compassionate and detail-oriented Patient Care Coordinator to join our Behavioral Health team in Seattle, WA. This is a full-time, in-person role where you’ll be a key point of contact for patients, families, and care providers. Your work will help ensure seamless coordination of behavioral health services and high-quality patient experiences.

Key Responsibilities:

Patient Intake and Records:

• Assist with new patient intake processes, including scheduling appointments and completing necessary documentation.
• Verify insurance eligibility and benefits; assist with prior authorizations.

Patient Records Management:

• Maintain accurate and confidential patient records, including electronic health records (EHR) and paper files.
• Ensure compliance with legal and ethical standards for data security and confidentiality.

Scheduling and Coordination:

• Manage appointment schedules for therapists, ARNPs, and other clinical staff.
• Communicate appointment details with patients and provide necessary reminders.

Communication and Correspondence:

• Handle phone calls, emails, and inquiries from patients, families, and external parties in a professional and empathetic manner.
• Maintain clear and timely communication with clinical staff regarding appointments, cancellations, and updates.

Front Desk Reception:

• Greet patients and visitors warmly, creating a welcoming and comfortable atmosphere in the waiting area.
• Direct patients to appropriate areas, notify clinicians of patient arrivals, and manage check-in and check-out processes.

Administrative Assistance:

• Provide administrative support to clinicians, including scheduling meetings, preparing documents, and managing correspondence.
• Prepare and organize documents for patient sessions, meetings, and workshops, ensuring all necessary materials are available for clinical staff.

Billing Support:

• Assist with billing processes, including verifying insurance coverage and processing payments.
• Collaborate with billing personnel to ensure accurate and timely billing procedures.

Confidentiality and Compliance:

• Adhere to strict confidentiality guidelines and ethical standards in handling patient information and sensitive materials.
• Stay informed about HIPAA regulations and other relevant legal requirements.

Collaboration and Teamwork:

• Serve as the primary liaison between patients, providers, and external partners.
• Collaborate closely with clinicians and administrative staff to support patient care workflows.

Work Environment:

The Patient Care Coordinator will work in person at the center, where they will interact with patients, clinicians, and administrative staff. The schedule is flexible, with working hours between 8:00am - 7:30 pm, Monday through Friday in person.

Required Qualifications:

• High school diploma or equivalent; associate's degree or relevant certification in administrative support is a plus.
• Proven experience in administrative support roles, preferably in a healthcare or mental health setting (1+ years is preferred).
• Experience working with Electronic Health Record (EHR) systems is required.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in office software (e.g., Microsoft Office, scheduling software, EHR).
• Empathetic and patient demeanor when interacting with patients and visitors.
• Attention to detail and a commitment to maintaining accurate records.
• Ability to handle sensitive information with confidentiality and professionalism.

Compensation and Benefits:

• Hourly Pay: $22.00 – $25.00 (based on experience)
• Benefits Include:
• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) with employer match
• Opportunities for training and career growth

TO APPLY:

In addition to filling out our application form, please send your resume and cover letter to: info@hallowelltodaro.com

When composing your cover letter, please highlight specific examples in your work experience that demonstrate the requirements listed above.

Please note: It is important for us to maintain a clear boundary between client relationships and our internal operations to ensure the integrity and impartiality of our services. Therefore, it is our center's policy that we do not employ any individuals who have a current or previous relationship with our organization as a client.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person