Celtic Angels Inc. is looking for a motivated Client Care Manager in the Metro West Area to ensure timely, consistent quality client care that meets Celtic Angels standards. Duties of the Client Care Manager include being proactive, Going out to potential clients homes to meet with them, reaching out to clients on a regular basis to check in and documenting all conversations in the Generations software system. This requires working independently as part of the Client Care Team . Must be a team player with a positive attitude,dependable, kind and a great sense of humor. This position is responsible to the Operations Manager. If you have previous experience as a Client Care Manager and you are a Positive CaringTeam player we’d like to meet you.

We Offer Some of the Best Benefits Along with a Supportive, Caring Work Environment. The Boston Globe thought so. We won their "Best Places To Work" Award in 2020, 2021, 2022, 2023 & 2024! Come join our team of angels and start your rewarding career today!

Responsibilities:

• Take all request for service calls from clients immediately or return calls within 30 minutes.
• To complete all intakes for new clients and enter them into our system.
• Will handle concerns from clients.
• Attend 9am Teams meeting with the Celtic Team
• Go over all nightly calls that came into the answering service every morning.
• Work closely with the Scheduling Coordinator, Nurse Staff and Human Resource Recruiter for client coverage.
• Preparing all contracts in DocuSign and emailing them out to clients for signature. Follow up is required to be sure the contract has been returned, signed before service.
• Hold conference call with clients team of caregivers and nurses for assessment of quality of care and problem solving as necessary.
• Create a schedule monthly of all proactive client follow up and check in calls to be published in advance in our Generations system.
• Provide superior customer service to all clients
• Requirements:
• 2 year of experience in Health Care
• Associates in Business
• Excellent communication skills

Benefits Include : Health/Dental Insurance, 401 K Plan, Life Insurance, Long Term Disability, Employee Assistance Program

Job Type: Full- time

Weekly schedule: Monday to Friday

Education: Associates in Business

Benefits:

• 401(k)
• 401(k) matching
• Long Term Disability
• Dental insurance
• Employee assistance program
• Employee discounts
• Health insurance
• Life insurance

Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Ability to Commute:

• Needham, MA 02492 (Required)

Ability to Relocate:

• Needham, MA 02492: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person