About Job

Position: Full Time / Regular / Non-Exempt

Supervisor: Front Desk Manager / Service Center Intake

SUMMARY: This position isprimarily responsible for the provision of services in the agency Service Center, which serves as the agency’s first contact to initiate and access services. This employee provides direct service to clients and performs clerical duties. The employee will provide intake and general assessment(s) for all clients, new and existing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Center Desk:

1. Provides scheduled, non-scheduled, and phone-in clients with information about the agency, such as location and services provided.

2. Greets people entering establishment, determines nature and purpose of visit, and directs or escorts them to appropriate destinations.

3. Monitors use of outside spaces, waiting area, and physical access to office space and, as necessary, intervenes to ensure orderly, safe, and secure use of facility.

4. Assists clients with food bags, nutrition and hygiene items, and other miscellaneous assistance.

5. Assists staff and/or clients to: secure needed program(s) eligibility documentation, complete intake and other informational forms, and/or secure appointments with partner agencies/services.

6. Researches and compiles external financial, housing, and miscellaneous resources for client referrals.

7. Participates with team to identify, develop, and implement best practices for services.

Clerical:

1. Enters individual client services rendered by Service Center staff into the appropriate client database.

2. Performs other Data entry functions as directed by Service Center Director

3. Maintains inventory of department supplies, reporting needs to the Service Center Coordinator.

General Duties:

1. Adheres to Agency and Department policies and procedures.

2. Participates in Agency and Department meetings and events, collection of data/information, and Quality Improvement Monitoring and Review.

3. Performs other duties as designated by supervisor or agency

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. High school diploma or general education degree (GED) required; Associate degree preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILL, ABILITIES, AND QUALIFICATIONS :

Veteran, preferred.
Comprehensive knowledge of or experience in the Middle Tennessee region’s Veteran, community (especially homeless), housing, employment services, and resources.
Comprehensive knowledge of or experience in health, mental health, and substance abuse services and resources.
Excellent customer service skills: energetic, outgoing, engaging, and personable.
Excellent multi-tasking and time management skills.
Compassionate, energetic, and team focused.

BENEFITS:

Fun, mission-driven culture; excellent PTO policy; 401K and subsidized health care, dental, and vision plan.

HOW TO APPLY:

A resume and cover letter should be submitted to jobs@osdtn.org. No phone calls, please. Selected candidate must pass a drug test and background check.

OSDTN is an equal opportunity provider of services and an equal opportunity employer-Civil Rights Act of 1964 and Americans with Disability Act of 1990. If you require support or adjustments during the job application or interview process, please contact us via email at jobs@osdtn.org or call 615-248-1981 and ask for HR. OSDTN is committed to complying with federal and state laws regarding individual needs, ensuring reasonable accommodations for applicants and candidates who may require assistance.

Job Type: Full-time

Pay: $38,000.00 - $41,000.00 per year

Benefits: