At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs.

JOB DUTIES

• Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules.
• Assist with daily intake and referral processes to ensure positive business growth and development.
• Promote cohesiveness in the office environment.
• Support day-to-day operations and client advocacy.
• Collaborate with stakeholders regarding the delivery of services.
• Comply with applicable legal requirements, standards, policies, and procedures.
• Demonstrate effective problem solving and decision-making skills.
• Handle complex service programs and special projects.
• Maintain necessary skills and knowledge to coordinate workflow.
• Market services to referral sources.
• Monitor deliverables and ensure timely completion of projects.
• Participate in professional development and training activities.
• Prioritize and multitask effectively.
• Provide excellent customer service to internal and external clients.
• Represent the company at stakeholder meetings, health fairs, and provider fairs as needed.
• Staff new client referrals and open client shifts with available agency caregivers.
• Assist in hiring and recruiting new caregivers and processing new caregiver paperwork.
• Provide backup personal care services to Medicaid members in their homes as needed.
• Bilingual skills are preferred in various locations.
• Other duties as assigned.

QUALIFICATIONS

• Associates Degree preferred.
• Previous experience serving individuals with disabilities preferred.
• Combination of education and experience acceptable.

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed. The noise level is typical of an office. The employee may encounter frequent interruptions. Regularly required to sit, talk, hear; frequently required to use repetitive hand motions, handle or feel; and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made for individuals with disabilities.

Joining CDCN offers numerous professional development opportunities. We value contributions and foster a culture of caring, supporting career growth in the home-care industry. Our long history of helping individuals build careers and our expanding nationwide presence make this a rewarding place to work. Most importantly, you will experience the satisfaction of working in a caring culture, dedicated to helping others.

As a team member, you will receive:

• A rewarding career helping others.
• Fun, engaging work environment built on team unity.
• Job satisfaction from making a difference.
• Professional training for career advancement.

Depending on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance.
• Accrued Vacation with no waiting period.
• Two Paid Floating Holidays.
• Paid Safe Sick Time with no waiting period.
• Company-Paid Life Insurance.
• Supplemental Life, Accident, Critical Illness, and Hospital benefits.
• Short and Long-Term Disability.
• Flexible Spending Account.
• Employee Assistance Program.
• Pet Insurance.

Consumer Direct Care Network specializes in home and community-based services for older adults and individuals with disabilities, supporting independent living. We operate in 14 states and D.C., offering services from financial management to traditional in-home care and behavioral health, with extensive Medicaid, Medicare, and private insurance experience.

Your opportunities here are endless—it's more than just a job; it's a career. Grow with us!

The Consumer Direct Care Network and subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

In accordance with IRCA, employment is only for those legally authorized to work in the U.S. We do not sponsor visas or STEM OPT extensions.